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This discussion topic is read only This discussion topic has been answered Discussion topic: No Live Channels/Channels freezing on Glass & Stream 4/6

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Message posted on ‎04 Jun 2023 12:32 PM

Re: Sky glass please wait for programme to load

Hi @Khibbert 

 

Unfortunately there is a service outage and Sky are working on it.

 

https://helpforum.sky.com/t5/Glass-Stream/No-Live-Channels-Channels-freezing-on-Glass-amp-Stream-4-6...

 

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps
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Message posted on ‎04 Jun 2023 12:32 PM

Re: Sky glass please wait for programme to load

Posted by a Superuser, not a Sky employee. Find out more

@Khibbert There is currently a known issue under investigation by sky, see the marked answer for latest update

Also see

https://www.sky.com/help/servicestatus

The above link may be inaccurate or may not yet show the latest information but should soon be updated to reflect current position


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Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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Message posted on ‎04 Jun 2023 12:32 PM

Re: No Live Channels/Channels freezing on Glass & Stream 4/6

Do we get a discount or something because this isn't our fault this has been going on for sometime 

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Message posted on ‎04 Jun 2023 12:33 PM

Programmes won’t load

Keeps saying programmes won't load and picture freezes and then stops loading,  not an issue with broadband as I've tested that and it's fine. 
anyone got any ideas on how to solve this issue please?

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Message posted on ‎04 Jun 2023 12:33 PM

Re: Sky glass please wait for programme to load

I am annoyed with my sky glass! live TV wont work, it keeps saying wait for programme to load. i have tried the turn it on/off trick, my wi-fi is working fine. Sky is not cheap! please FIX THIS SKY TEAM!! my apps work ok though

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Message posted on ‎04 Jun 2023 12:33 PM

Re: No Live Channels/Channels freezing on Glass & Stream 4/6

Posted by a Superuser, not a Sky employee. Find out more

Guys 

 

a reboot or master reset is not going to fix this issue - it's a service wide issue 

 

sky are aware as per their status page  - don't waste you time trying to call them 

 

unfortunately the only fix is to wait ......

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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Message posted on ‎04 Jun 2023 12:34 PM - last edited: ‎04 Jun 2023 12:35 PM

Re: No Live Channels/Channels freezing on Glass & Stream 4/6

Posted by a Superuser, not a Sky employee. Find out more

@bertierules  We are customers here like you so we won't be able to tell you if you will or won't

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Tim+Adams

Message posted on ‎04 Jun 2023 12:34 PM

Re: No Live Channels/Channels freezing on Glass & Stream 4/6

Hi @bertierules 

 

Unfortunately that's unknown, can only suggest you contact Sky once it's resolved.

 

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps
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Message posted on ‎04 Jun 2023 12:34 PM

Re: No Live Channels/Channels freezing on Glass & Stream 4/6

Posted by a Superuser, not a Sky employee. Find out more
@bertierules wrote:

Do we get a discount or something because this isn't our fault this has been going on for sometime 

@bertierules  That's something to take up with sky directly 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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Message posted on ‎04 Jun 2023 12:35 PM

Sky Glass is Rubbish

Why is it that Sky Glass does not seem to be able to stream standard channels and shows the message "Please wait for your programme to load"?

I have c900mbps up and download speeds and so it is not the broadband. It seems to stream apps ok but television is a bloody nightmare.

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Message posted on ‎04 Jun 2023 12:35 PM

Re: Sky glass please wait for programme to load

Ok. Cheers for your help

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Message posted on ‎04 Jun 2023 12:35 PM

Re: No Live TV on Sky Stream Puck

Same issue here

 

Regards
Mal
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Message posted on ‎04 Jun 2023 12:35 PM

Sky glass

Why is sky glass so bad wish I'd never got it and stayed with sky Q I hope I'm not being charged for today 🤬😡🤬😡
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Message posted on ‎04 Jun 2023 12:37 PM

Re: Sky Glass is Rubbish

Posted by a Superuser, not a Sky employee. Find out more

@JayCamp  There is an ongoing issue, so your post has been merged into the existing thread that is discussing this.  

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎04 Jun 2023 12:37 PM

Some news and sports channels are showing technical fault and are unavailable, other channels are gi

Picture and sound stutter, freeze and then show "technical fault. Please try later"

same fault on both Glass TV and puck in kitchen. CN watch same channel through Sky Go on my phone at the same location. 
using the speed checker in Netflix my internet speed is around 72Mbps. 

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