No Live Channels/Channels freezing on Glass & Stream 4/6

[leeow]

I took sky glass a few monts after they brought it out. They charge us a fortune for the privilage 0f being beta testers. It has so many issues but tody is a new low. I'll be glad when I can ditch this pony. 

FIX THE ISSUEs SKY. 

[Sky005]

Same as all the above- no live TV channels working and left with a blank blue screen. Connection fine. Any updates as F1 is on shortly!! 

[GD1]

@Sky005  The latest update is in the post m,arked as answer  & also the sky status page.

[Reppo123]

None of the live tv channels will load on my sky puck. Netflix, Prime, Iplayer etc all work fine. Internet/wifi is running well and i have done all the resets and tried connecting it via ethernet but still won't load any channels

[bertierules]

Exactly sky told me this better quality have no problem at all sky water of time 

[Topic01]

I'm having the same, but mine goes to blue screen too, I have rebooted the puck several times this morning, also my broadband router but  puck still not working properly, 

I get " please wait for your program to load " it comes on the freezes and goes to blue screens 

[Tim+Adams]

Hi @Topic01 

Unfortunately there is a service outage and Sky are working on it.

https://helpforum.sky.com/t5/Glass-Stream/No-Live-Channels-Channels-freezing-on-Glass-amp-Stream-4-6...

Thanks,

Tim

[RickiG1985]

How long until the technical issues are resolved in S42 area. Can't watch no TV 

[Topic01]

Yes I'm getting this since 11 am this morning 

[Robertopereira]

I am having the same problem. Try to call for the last 2 hours now u can't get through only a message statting. We are aware of the issue with sky glass we are trying to resolve the problem. Does anyone got news. This Sky Glass tv I will be returning and move away from Sky. 

[Tim+Adams]

Hi @Robertopereira 

Unfortunately there is a service outage and Sky are working on it.

https://helpforum.sky.com/t5/Glass-Stream/No-Live-Channels-Channels-freezing-on-Glass-amp-Stream-4-6...

Thanks,

Tim

[Daniel0210]

@RickiG1985 

It's not just local to you. Sky are aware and trying to fix asap. Please see the post currently marked as the answer.

[bertierules]

Thats what mine does without the blue screen I have rebooted it many time reset it on the box don't know what else I can do 

[GD1]

@RickiG1985  As customers like you we have no idea when the issue will be resolved, any updates will be posted to this page and will be the post marked as the answer.

[Khibbert]

I have the same issue. Software not updated. 100 mb on download. Tried leaving plug out for 10 minutes. Still the same. Software stil on QS017.005.01P. Read we should be on 02P. Can anyone help.