No Live Channels/Channels freezing on Glass & Stream 4/6

[SGB]

Happened again a few hours later! Had to turn off puck then router again to clear the problem!

[Lamon]

Mines appears ok now
Couldn't do another day of rebooting etc.

[Coopie]

That's mine going off n on again tonight. Different message from yesterday thought. Just says technical fault with this channel please try later. This is terrible, half way through FBI when it went again. Give up now. Away to bed to read instead of messing about with this again. 🤬

[Sausagesauce]

Happend again technical fault with this channel can I swap to another tv package coz this isn't acceptable 

[Fothergill1]

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@Sausagesauce wrote:

Happend again technical fault with this channel can I swap to another tv package coz this isn't acceptable 

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@Sausagesauce This is a User forum and we are all Sky customers like yourself.  You will need to phone  Sky to discuss any changes to your Sky package. Good luck 🤞😀

[Daniel141026]

Virgin media internet customer here.

for what feels like the millionth time since getting sky glass in February I have 

no internet connection on my glass tv

no internet connection on my pucks 

all three say the following errors 

your internet connection is down 

we are connected to your router but we can't connect to the internet. 

this has happened so many times since I have had it. 

I am at my wits end. 

im in a four year credit agreement and a minimum contract. 

just trapped with this rubbish, 

sky q was so much better. At least it worked. 

[StephenR17]

Sky glass was freezing and showing technical fault ot wait for programme to load.   Spent most of the morning g on sky help on twitter. Eventually told to speak to Techsee?   Once I got through I was told to switch everything off , which I had done with every fault , was then given a WiFi booster( nothing to do with fault) for another room and told that was it fixed . How can it be brand when nothing else has a problem, its tv and they know it .

Tv was OK till 2214 tonight and yes you guessed it, blue screen and technical fault , disgrace.......

[Daniel141026]

Currently resetting Virgin router 

[StephenR17]

I am with Sky themselves and that dosnt  even help , its fault after fault , even after they have said its fixed !!!!

[Justfixitpls]

Sky is a joke and I've had enough, everytime i call up they just ask me to turn it off at the wall. Yes that does resolve it but come on? Mulitple times a day. Are we the mugs here? On top of the thousands of repetative adverts we have to sit through (yes i know we can skip manually at a cost). I'm cancelling the full service and just using the streaming apps. 

[Chloe-W22 · Accepted solution]

Hi everyone!

Thanks again for your contribution to this thread, from the Community forum we're able to share your comments with the business when issues like this come up and provide updates where we can.

To ensure we're staying up to date with each topic that comes up we'll be closing this thread down as this has been resolved. 

For up to date conversations on Sky Glass or to make your own post to the Community, please see the Sky Glass board by clicking here.