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This message was authored by: Irandall

Message posted on ‎19 Nov 2022 10:05 AM

On demand

I have been unable to download programmes since Thursday, says queue for failed. All connections are working, I have sky Q

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Message posted on ‎19 Nov 2022 11:35 AM

Re: On demand

Posted by a Superuser, not a Sky employee. Find out more
@Irandall wrote:

I have been unable to download programmes since Thursday, says queue for failed. All connections are working, I have sky Q

@Irandall There was an issue with downloads at Sky's end this week, but it was fixed yesterday afternoon. Delete (and permanantly delete) any Failed downloads and Queued downloads and try them again. 


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Staying on Sky+HD until Sky force me off
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Message posted on ‎19 Nov 2022 12:15 PM

Re: On demand

Thanks for posting the solution. Download are now working 👍🏼 

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Message posted on ‎19 Nov 2022 01:29 PM

Re: Download Failed technical fault

Thank you- the advice to "delete for ever" the failed downloads appears to have worked and I am currently watching Good Doctor Series 5 Episode 9 which kept failing previously

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Message posted on ‎19 Nov 2022 02:45 PM

Re: Download Failed technical fault

Still messing up here. Just watching a movie on the sky catchup thing. Stopped at 40 mins. Nothing will get it going. Pretty dreadful.

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Message posted on ‎19 Nov 2022 04:07 PM

Re: Download Failed technical fault

I spoke to the customer priority team and they informed me there are still issues and will reach out to me later this week

(Please Note: I am Neurodivergent )
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This message was authored by: Michael+Duthie

Message posted on ‎19 Nov 2022 04:40 PM

Re: Download Failed technical fault

Open sky go, then go to brouse, catchup, select episode and downoad to sky box?

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Message posted on ‎19 Nov 2022 07:09 PM

Re: Download Failed technical fault

I reset my box as detailed here to try get the downloads dailed issue sorted.

now my samsung tv cannot be controlled by sky remote - tried reseting remote and that didn't work

 

Any ideas?

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This message was authored by: Stniuk

Message posted on ‎19 Nov 2022 09:17 PM

Re: Download Failed technical fault

Still getting problems with watching catchup sky shows. The programme starts its download and then fails whilst watching partway through.

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Message posted on ‎19 Nov 2022 10:15 PM

Re: Download Failed technical fault

Still can't download season 2 episode 7 of gangs of London on sky Atlantic. Have deleted any previous attempts, and deleted from deleted etc. Tried again and still no joy. 

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This message was authored by: SKY1992bf

Message posted on ‎20 Nov 2022 12:13 PM

Re: Download House on Peacock

Posted by a Superuser, not a Sky employee. Find out more

This issue has now been fully resolved

 

Please report any more problems in a separate thread

 

Thanks


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by: Stniuk

Message posted on ‎20 Nov 2022 12:16 PM

Re: Download Failed technical fault

When was it 'fully' resolved?

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This message was authored by: SKY1992bf

Message posted on ‎20 Nov 2022 12:23 PM

Re: Download Failed technical fault

Posted by a Superuser, not a Sky employee. Find out more
@Stniuk wrote:

When was it 'fully' resolved?

@Stniuk   We have received confirmation from sky via the closed forum within the last half hour 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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Message posted on ‎20 Nov 2022 12:25 PM

Re: Download Failed technical fault

Okay I'll give it a go today. Thank you.

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Message posted on ‎20 Nov 2022 02:25 PM

Re: Download Failed technical fault

Screenshot_20221120-141706_Sky+.jpg

 Still unable to down latest episode from Saturday that's available via on demand 

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