Archive
438

Discussion topic: Download Failed technical fault

Reply
Answered - Go to Answer
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply
Irandall
What's this?
This message was authored by Irandall This message was authored by: Irandall

On demand

‎19 Nov 2022 10:05 AM

I have been unable to download programmes since Thursday, says queue for failed. All connections are working, I have sky Q

Report post
Post 406 of 439
1,453 Views
Reply
0 Likes
oj01
What's this?
Superuser
This message was authored by oj01 This message was authored by: oj01

Re: On demand

‎19 Nov 2022 11:35 AM

Posted by a Superuser, not a Sky employee. Find out more
@Irandall wrote:

I have been unable to download programmes since Thursday, says queue for failed. All connections are working, I have sky Q

@Irandall There was an issue with downloads at Sky's end this week, but it was fixed yesterday afternoon. Delete (and permanantly delete) any Failed downloads and Queued downloads and try them again. 


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD until Sky force me off
Report post
Post 407 of 439
1,420 Views
Reply
RB1984
What's this?
This message was authored by RB1984 This message was authored by: RB1984

Re: On demand

‎19 Nov 2022 12:15 PM

Thanks for posting the solution. Download are now working 👍🏼 

Report post
Post 408 of 439
1,400 Views
Reply
y1t1f1c1
What's this?
This message was authored by y1t1f1c1 This message was authored by: y1t1f1c1

Re: Download Failed technical fault

‎19 Nov 2022 01:29 PM

Thank you- the advice to "delete for ever" the failed downloads appears to have worked and I am currently watching Good Doctor Series 5 Episode 9 which kept failing previously

Report post
Post 409 of 439
1,365 Views
Reply
Stniuk
What's this?
This message was authored by Stniuk This message was authored by: Stniuk

Re: Download Failed technical fault

‎19 Nov 2022 02:45 PM

Still messing up here. Just watching a movie on the sky catchup thing. Stopped at 40 mins. Nothing will get it going. Pretty dreadful.

Report post
Post 410 of 439
955 Views
Reply
0 Likes
Super+Anthony
What's this?
This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: Download Failed technical fault

‎19 Nov 2022 04:07 PM

I spoke to the customer priority team and they informed me there are still issues and will reach out to me later this week

Report post
Post 411 of 439
1,313 Views
Reply
0 Likes
Michael+Duthie
What's this?
This message was authored by Michael+Duthie This message was authored by: Michael+Duthie

Re: Download Failed technical fault

‎19 Nov 2022 04:40 PM

Open sky go, then go to brouse, catchup, select episode and downoad to sky box?

Report post
Post 412 of 439
1,299 Views
Reply
0 Likes
Garysus
What's this?
This message was authored by Garysus This message was authored by: Garysus

Re: Download Failed technical fault

‎19 Nov 2022 07:09 PM

I reset my box as detailed here to try get the downloads dailed issue sorted.

now my samsung tv cannot be controlled by sky remote - tried reseting remote and that didn't work

 

Any ideas?

Report post
Post 413 of 439
1,244 Views
Reply
0 Likes
Stniuk
What's this?
This message was authored by Stniuk This message was authored by: Stniuk

Re: Download Failed technical fault

‎19 Nov 2022 09:17 PM

Still getting problems with watching catchup sky shows. The programme starts its download and then fails whilst watching partway through.

Report post
Post 414 of 439
1,191 Views
Reply
0 Likes
MrsWB007
What's this?
This message was authored by MrsWB007 This message was authored by: MrsWB007

Re: Download Failed technical fault

‎19 Nov 2022 10:15 PM

Still can't download season 2 episode 7 of gangs of London on sky Atlantic. Have deleted any previous attempts, and deleted from deleted etc. Tried again and still no joy. 

Report post
Post 415 of 439
1,174 Views
Reply
0 Likes
SKY1992bf
What's this?
Superuser
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Download House on Peacock

‎20 Nov 2022 12:13 PM

Posted by a Superuser, not a Sky employee. Find out more

This issue has now been fully resolved

 

Please report any more problems in a separate thread

 

Thanks


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 416 of 439
1,089 Views
Reply
0 Likes
Stniuk
What's this?
This message was authored by Stniuk This message was authored by: Stniuk

Re: Download Failed technical fault

‎20 Nov 2022 12:16 PM

When was it 'fully' resolved?

Report post
Post 417 of 439
1,084 Views
Reply
0 Likes
SKY1992bf
What's this?
Superuser
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Download Failed technical fault

‎20 Nov 2022 12:23 PM

Posted by a Superuser, not a Sky employee. Find out more
@Stniuk wrote:

When was it 'fully' resolved?

@Stniuk   We have received confirmation from sky via the closed forum within the last half hour 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 418 of 439
1,078 Views
Reply
0 Likes
Stniuk
What's this?
This message was authored by Stniuk This message was authored by: Stniuk

Re: Download Failed technical fault

‎20 Nov 2022 12:25 PM

Okay I'll give it a go today. Thank you.

Report post
Post 419 of 439
1,075 Views
Reply
0 Likes
Farnborofan1
What's this?
This message was authored by Farnborofan1 This message was authored by: Farnborofan1

Re: Download Failed technical fault

‎20 Nov 2022 02:25 PM

Screenshot_20221120-141706_Sky+.jpg

 Still unable to down latest episode from Saturday that's available via on demand 

Report post
Post 420 of 439
1,037 Views
Reply
0 Likes
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

New Discussion