Download Failed technical fault

[Super+Anthony]

@MacBraveheart Like you,i did the same. I have been pestering Sky for over 2 years on this issue and they consistently tried to wrap it under the blanket. It's very frustrating and will not do

[MacBraveheart]

@Super+Anthony -  have you also encountered this strange phenomenon of the status "clock" going to 100% and not being truly at 100%, and then keeping going up and not working?  I find that, eventually, even the buttons become unresponsive and deleting and starting over does not work.

I used to just get the download failure messages with incorrect/untrue messages like not having a subscription, network issues, technical faults etc etc (you name-  I've seen it) but if I persevered-  I'd eventually get my download.

But since this kicked off four days ago, I cannot push through, no matter what tricks I use.  😱

[Super+Anthony]

@MacBraveheart It's just beyond me that this issue has been going on for over 2 years, yet sky have not resolved it

[KevNewMedia]

Hi Everyone

Thanks for bearing with us whilst we worked to resolve this issue (which impacted a lot of customers).  We appreciate your patience whilst we worked to get this resolved.

We do note however some of you have been experiencing similar issues for some time and we want to get to the root of those as well.  Can I ask those who are still having trouble to create their own post so that we can collate/understand patterns.  This thread will now be locked.

Can you provide the following information:

What is the error message?

Do you have problems with SD/HD/UHD content, or all?

Who is your ISP and what is the model of the router?

What software is your equipment running? (settings>system info>software version)?

What is your hardware version?