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Discussion topic: Download Failed technical fault

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Irandall
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On demand

‎19 Nov 2022 10:05 AM

I have been unable to download programmes since Thursday, says queue for failed. All connections are working, I have sky Q

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oj01
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Re: On demand

‎19 Nov 2022 11:35 AM

Posted by a Superuser, not a Sky employee. Find out more
@Irandall wrote:

I have been unable to download programmes since Thursday, says queue for failed. All connections are working, I have sky Q

@Irandall There was an issue with downloads at Sky's end this week, but it was fixed yesterday afternoon. Delete (and permanantly delete) any Failed downloads and Queued downloads and try them again. 


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Staying on Sky+HD until Sky force me off
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RB1984
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Re: On demand

‎19 Nov 2022 12:15 PM

Thanks for posting the solution. Download are now working 👍🏼 

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y1t1f1c1
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Re: Download Failed technical fault

‎19 Nov 2022 01:29 PM

Thank you- the advice to "delete for ever" the failed downloads appears to have worked and I am currently watching Good Doctor Series 5 Episode 9 which kept failing previously

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Stniuk
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Re: Download Failed technical fault

‎19 Nov 2022 02:45 PM

Still messing up here. Just watching a movie on the sky catchup thing. Stopped at 40 mins. Nothing will get it going. Pretty dreadful.

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Super+Anthony
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Re: Download Failed technical fault

‎19 Nov 2022 04:07 PM

I spoke to the customer priority team and they informed me there are still issues and will reach out to me later this week

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Michael+Duthie
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Re: Download Failed technical fault

‎19 Nov 2022 04:40 PM

Open sky go, then go to brouse, catchup, select episode and downoad to sky box?

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Garysus
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Re: Download Failed technical fault

‎19 Nov 2022 07:09 PM

I reset my box as detailed here to try get the downloads dailed issue sorted.

now my samsung tv cannot be controlled by sky remote - tried reseting remote and that didn't work

 

Any ideas?

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Stniuk
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Re: Download Failed technical fault

‎19 Nov 2022 09:17 PM

Still getting problems with watching catchup sky shows. The programme starts its download and then fails whilst watching partway through.

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MrsWB007
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Re: Download Failed technical fault

‎19 Nov 2022 10:15 PM

Still can't download season 2 episode 7 of gangs of London on sky Atlantic. Have deleted any previous attempts, and deleted from deleted etc. Tried again and still no joy. 

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SKY1992bf
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Re: Download House on Peacock

‎20 Nov 2022 12:13 PM

Posted by a Superuser, not a Sky employee. Find out more

This issue has now been fully resolved

 

Please report any more problems in a separate thread

 

Thanks


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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Stniuk
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Re: Download Failed technical fault

‎20 Nov 2022 12:16 PM

When was it 'fully' resolved?

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SKY1992bf
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Re: Download Failed technical fault

‎20 Nov 2022 12:23 PM

Posted by a Superuser, not a Sky employee. Find out more
@Stniuk wrote:

When was it 'fully' resolved?

@Stniuk   We have received confirmation from sky via the closed forum within the last half hour 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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Stniuk
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Re: Download Failed technical fault

‎20 Nov 2022 12:25 PM

Okay I'll give it a go today. Thank you.

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Farnborofan1
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Re: Download Failed technical fault

‎20 Nov 2022 02:25 PM

Screenshot_20221120-141706_Sky+.jpg

 Still unable to down latest episode from Saturday that's available via on demand 

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