I never had this issue up until June 2020 when I replaced my Sky Q 2TB nox with a new one that is compatible with HDR. From the start, this message kept appearing. I followed all the instructions given to me by Sky Q Tech Team. Alas, the problem still there! Eventually, I had an engineer visit two weeks ago. Box replaced. But, engineer explained, as I have everything wired in the house these may be the following two factors for this problem:
1. Sky Q boxes are designed to be wireless, so hooking them, (Sky Q Mini box too), to a wired network adds another layer of IP address sorting within the box, (to which I'm like...ehm, a network is a metwork. Why are you making network products that will not work well with a wired Ethernet connection?!)
2. TP-Link Ethernet switch, which my box is wired to, are renowned to create issues with Sky Q boxes. Aparraently this brand is at the top of their fault finding list. (Again sceptical....really? Something tells me if there was another brand of Ethernet switch, I would have been told the same thing).
Engineer suggested to leave the whole set up wiree in, and if the problem persists then to switch to wireless. As the WiFi router is in the same room, I won't see much issues with speed.
Having read a lot of posts on this issue, something tells me that it must be a software problem.
I realise that this is not a solution; nevertheless, I thought it would be good to share my experience.
The Sky engineern was umber useful, considerate, (including COVID safety gear), !ethodical. Regardless, when I saw his reaction to a fully wired set up, and advising to drop that and switch back to wireless, ( also Sky Q Mini is designed to connect best via a WiFi mesh connection between main box and mini) adding wired Ethernet goes against the design of the product.
As I said skeptical, yet pleased with the serbive from engineer.
What does anyone else think on the above?
I was thinking of waiting for the new OS update to come through before I forego nyhe wired connections, just in case.
