Credit refund

[Daniel0210]

@Kk567 

As stated yesterday

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@Daniel0210 wrote:

@Kk567 

If your credit issue has been passed to a back office team for a cheque to be raised I don't think the Messaging Team will be able to assist you. 

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[Kk567]

i stated yesterday that I do not know if it has been passed or not. I was not told anything. Can my message just be escalated to the team please. 

[Daniel0210]

@Kk567 

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@caesarome wrote:

@Kk567 

Can you confirm if your payment method is in place because if it isn't the messaging team can not issue the refund as you will have to wait on the cheque.

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[Kk567]

It's not in place but is there no way of me adding my payment method back on? Its just because it's been 4 months already and no sign of the cheque so wondering if I'll ever get it?

[Daniel0210]

@Kk567 

As stated the Messaging Team on here won't be able to assist you. I'm afraid you will have to call Sky and see if there is an update from the relevant back office team. 

[Nickneal]

Hello,

I have been waiting on a refund since October as well. It's showing on my account as a refund but haven't received anything yet. I still have the payment method set up. Can someone help with this please. 

[caesarome]

@Nickneal 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Nickneal.

[Joseph44]

Hi I'm still waiting on a credit refund after cancelling my Sky package since November 2924. How long does this normally take. Thank you

[Daniel0210]

@Joseph44 
Refunds can take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[Joseph44]

Can you tell me the contact no. that I can call it up ? 

[Daniel0210]

@Joseph44 
To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile or alternatively use this link:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a dedicated 03** UK number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated ROI number.
(The forum doesn’t allow us to type the numbers in full).

The start will be automated which may try to send you here to the forum or suggest you receiving a text. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[sosumi]

Hi I'm still waiting on a credit refund after cancelling my Sky Broadband from October. Would someone be able to help me get in touch to Sky team? Thank you

[caesarome]

@sosumi 

Do you see this credit on your account ?

Is your payment method still in place ?

[sosumi]

Yes, I can see the credit. I am not sure if the payment method is still valid.