Credit refund

[Daniel0210]

@Kk567 

As stated yesterday

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@Daniel0210 wrote:

@Kk567 

If your credit issue has been passed to a back office team for a cheque to be raised I don't think the Messaging Team will be able to assist you. 

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[Kk567]

i stated yesterday that I do not know if it has been passed or not. I was not told anything. Can my message just be escalated to the team please. 

[Daniel0210]

@Kk567 

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@caesarome wrote:

@Kk567 

Can you confirm if your payment method is in place because if it isn't the messaging team can not issue the refund as you will have to wait on the cheque.

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[Kk567]

It's not in place but is there no way of me adding my payment method back on? Its just because it's been 4 months already and no sign of the cheque so wondering if I'll ever get it?

[Daniel0210]

@Kk567 

As stated the Messaging Team on here won't be able to assist you. I'm afraid you will have to call Sky and see if there is an update from the relevant back office team.