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Posted by a Superuser, not a Sky employee. Find out more
@rjs3 I’ve escalated your post to Sky and their Messaging Team should contact you later.
Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Im having the same issue and have been told 3 different things since 31st July from Sky phone advisors.
My refund is TV/Broadband credit on the account which is now a closed account. What is the best way to go about getting support with this? It shows as a credit on my account.
We could usually help you via here by escalating your post to Sky about this but for the next week or so this is not available so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
I've sent a message through the Facebook Messenger. Hopefully that gets me somewhere.
I've already had 4 phone calls since 31st July and have been told 4 different stories. So I'm not confident in the phone line operatives. Hopefully the social media route is better.
