Credit refund

[Daniel0210]

@Steroad 

Now re-escalated. 

[Lisa-P1987]

Thanks for escalating this. We’ve sent Steroad  an invite to chat.

[Annie57]

My last day with sky broadband was Thursday 28th August. 
a further direct debit was taken out on 2 September for 01-30 September ? 
 This payment needs to be refunded but how do I do that ?

[Daniel0210]

@Annie57 

So that bill was generated while you were still a customer so any overpayment will be reimbursed which could take up to 6 weeks. This is quite normal. Once it's showing as a credit on your Sky account we can perhaps get you some help,in getting it back within 3-5 working days. 

[Annie57]

Thanks so much for the reply 

[caesarome]

@Annie57 

Do you now see a credit on your account as it is this that can be refunded ?

[Moo5]

A direct debit has been taken today for broadband that was switched away from sky yesterday. How soon can we get a refund on this?

[caesarome]

@Moo5 

This has happened as the bill would have been created 14 days ago so when you were still a customer. The amount can be refunded as soon as you see a credit on your account so when you do post back here as we can arrange some help for you via here to get this refunded.

[JamesM1980]

Hi, I've cancelled my Sky package and am now in credit, with what looks like a standard message about the credit going towards future bills.  How do I get this refunded?  Thanks a lot!

[caesarome]

@JamesM1980 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Annie57]

@caesarome yes I can now see a credit on the account?

[Steroad]

Lisa-P1987

Not received yet

[Steroad]

Have started the discussion 

[caesarome]

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@Annie57 wrote:

@caesarome yes I can now see a credit on the account?

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@Annie57 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

@Steroad wrote:

Have started the discussion 

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@Steroad 

The messaging team will respond to you on the chat tomorrow.

[Daniel0210]

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@Steroad wrote:

Have started the discussion 

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@Steroad 

You need to continue the chat if it's still active rather than updating the thread.