07 Jan 2024 07:43 PM
ITVBE won't be available from the 9th as I don't subscribe to HD even tho it's a free channel. I have a message to say call for a free upgrade but they want to charge me....is anyone else having the same issue.
07 Jan 2024 07:49 PM
Posted by a Superuser, not a Sky employee. Find out moreThe SD version of ITVBe is a free to air channel. The HD version isn't. I'm surprised Sky would offer the HD add-on for free.
07 Jan 2024 07:52 PM
Thank you. The only option I have is channel 12which Myst be HD as it's stopping
Do you know what channel the SD one is
07 Jan 2024 08:07 PM - last edited: 07 Jan 2024 08:08 PM
@Mark39 wrote:The SD version of ITVBe is a free to air channel. The HD version isn't. I'm surprised Sky would offer the HD add-on for free
ITVBe HD is a free channel. The issue is the SD version is closing down on satellite so viewers need a HD box; but SD box viewers are entitled to a free upgrade to Sky Q (to make sure they can still receive the BBC channels which are also closing this week) so i'm not sure why the OP is being asked to pay.
07 Jan 2024 08:12 PM
Posted by a Superuser, not a Sky employee. Find out more
@xenon81 wrote:
@Mark39 wrote:The SD version of ITVBe is a free to air channel. The HD version isn't. I'm surprised Sky would offer the HD add-on for free
ITVBe HD is a free channel. The issue is the SD version is closing down on satellite so viewers need a HD box; but SD viewers are entitled to a free upgrade to Sky Q so i'm not sure why the OP is being asked to pay.
Likely because HD is an add-on to the basic Sky package. The last I checked the HD add-on still has to be added to a subscription on Sky Q whilst it's free on the Sky streaming platform.
As far as I'm aware the free upgrade Sky offer is a free "upgrade to Sky Q" but you still need to add the HD pack onto your subscription to watch the HD channels.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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07 Jan 2024 08:14 PM
Posted by a Superuser, not a Sky employee. Find out more
@xenon81 wrote:
ITVBe HD is a free channel. The issue is the SD version is closing down on satellite so viewers need a HD box; but SD box viewers are entitled to a free upgrade to Sky Q (to make sure they can still receive the BBC channels which are also closing this week) so i'm not sure why the OP is being asked to pay.
Thanks. Looks like my reference source hasn't been updated yet. @Caz6uk assuming you currently have Sky+ did you receive the letter offering a free upgrade to Sky Q?
07 Jan 2024 08:14 PM - last edited: 07 Jan 2024 08:20 PM
@MarkGoldsmith wrote:
@xenon81 wrote:
@Mark39 wrote:The SD version of ITVBe is a free to air channel. The HD version isn't. I'm surprised Sky would offer the HD add-on for free
ITVBe HD is a free channel. The issue is the SD version is closing down on satellite so viewers need a HD box; but SD viewers are entitled to a free upgrade to Sky Q so i'm not sure why the OP is being asked to pay.
Likely because HD is an add-on to the basic Sky package. The last I checked the HD add-on still has to be added to a subscription on Sky Q whilst it's free on the Sky streaming platform.
As far as I'm aware the free upgrade Sky offer is a free "upgrade to Sky Q" but you still need to add the HD pack onto your subscription to watch the HD channels.
No, for free HD channels the HD add on isn't required whatsoever. The BBC and ITV HD channels are available to everyone with Sky Q even without the HD pack.
Further details at: https://www.cordbusters.co.uk/sky-hd-changes-explained/
"Some channels on Sky Q are available in HD at no extra cost, to all customers with the box. These include:
(ITV Be HD only launched on satellite last month so is not listed in this article)
09 Jan 2024 08:19 AM
See the link below to allow you change your SD box to HD with an upgrade to Sky Q.
https://www.sky.com/help/articles/bbcupgrade
Until you get it and you loose access if you have a fire stick or roku device you can watch it via the itvx player under the live part of the menu on the left hand side.
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