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Discussion topic: Fibre installed today. Landline cannot receive or send calls.

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This message was authored by: Raj20

Message posted on ‎04 Dec 2023 09:41 PM

Fibre installed today. Landline cannot receive or send calls.

Had the new fibre connection installed today. Somehow the landline cannot accept or make calls.

 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎04 Dec 2023 10:27 PM

Re: Fibre installed today. Landline cannot receive or send calls.

Posted by a Superuser, not a Sky employee. Find out more

Does your broadband hub have a voice light on it that is lit because if it does your phone connection needs to be plugged into the back of it.

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This message was authored by: Raj20

Message posted on ‎05 Dec 2023 03:16 PM

Re: Fibre installed today. Landline cannot receive or send calls.

I have since been advised by Sky to connect my phone directly onto the hub. It was previously cont configured in this manner. This meant that I had to reposition my phone nearer to the hub!

 

Iwish that Sky warned us in advance about this possible connectivity issue.

 

C'est la vie!

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