Discussion topic: Sky landline crackling
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 14 Nov 2023 04:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Sky landline crackling
My landline started crackling on Friday, incoming and outgoing calls can't hear me talk and I only hear a limited bit of what they say. Internet is still working and I've checked that the phone is plugged in correctly
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 14 Nov 2023 05:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky landline crackling
@CJM1970
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later or maybe tomorrow now. They can hopefully check the line and forward any fault to Openreach for investigation.
Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.
This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 15 Nov 2023 10:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky landline crackling
Hi there! Thank you for escalating this. We have sent an invite to CJM1970.
Message posted on 17 Nov 2023 10:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky landline crackling
We are still looking to help you CJM1970. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
Message posted on 05 Dec 2023 02:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky landline crackling
i am very deaf i have a bt 4600 phone the out going line is like a long engage tone and the dial tone on and off at the same time, also i have heart trouble so any help will realy please me ps ive just turned 80
Message posted on 05 Dec 2023 03:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky landline crackling
Is your broadband working okay?
On a sidenote… in your circumstances it may be worth you registering with the Sky Accessibility Team who may be able to help you now or in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page