12 Feb 2024 12:43 PM
Our sky channels are not working although bbc, itv etc are. A message says 'that the viewing card is not working. If you have a new viewing card replace it.' We have not got a new viewing card. We are on starlink
12 Feb 2024 03:29 PM
Posted by a Superuser, not a Sky employee. Find out moreIf you ordered Sky Q your viewing card will have been flagged for cancel at that time and now the cancellation has completed thus you will need to get Sky to send out a replacement card
12 Feb 2024 01:27 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you previously signed up for Sky Q?
12 Feb 2024 03:27 PM
We have Starlink and were told by sky we couldn't have skyQ so we are on skyhd+
12 Feb 2024 03:29 PM
Posted by a Superuser, not a Sky employee. Find out moreIf you ordered Sky Q your viewing card will have been flagged for cancel at that time and now the cancellation has completed thus you will need to get Sky to send out a replacement card
12 Feb 2024 03:36 PM
Thanks.
12 Feb 2024 03:39 PM - last edited: 12 Feb 2024 03:39 PM
Posted by a Superuser, not a Sky employee. Find out more@J13 If you was sent a Sky Q card you can use that in a Sky+ box 🙂
19 Feb 2024 06:19 PM
What happens my card does not work
19 Feb 2024 06:30 PM
Posted by a Superuser, not a Sky employee. Find out more29 Feb 2024 12:47 PM
The screen message says the viewing card not authorised I have contacted the robot but same answer every time
29 Feb 2024 01:15 PM
Posted by a Superuser, not a Sky employee. Find out moreCan you start from the beginning and tell us the full story ?
Have you ordered Sky Q for example ?
23 Sep 2024 09:43 AM
I too have the same problem and cant get through to speak with a person only the phone bot.
I have carried out the tips and reboot etc but still not working. The card is years old and never given any problems before. There is no card numbers shown in settings menu so looks like a new card is requied.
Can anyone from Sky help?
23 Sep 2024 09:45 AM
Posted by a Superuser, not a Sky employee. Find out more@m.innes what error message are you seeing on screen?
23 Sep 2024 01:51 PM
Thanks all,
The q box is almost 9 years old now with the origonal viewing card.
I have now contacted Sky who confirmed they will send out a new card; if this does not fix the issue then a new Q box will be send out.
17 Nov 2024 10:18 AM
My sky card has what appears to look like a burn mark on it and no longer works can I have a replacement card please?
17 Nov 2024 10:34 AM
Posted by a Superuser, not a Sky employee. Find out more@Stuo11 what error message are you seeing? The card isn't actually burnt. Brown discolouration around the chip is normal.
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