Viewing card not working

[J13]

Our sky channels are not working although bbc, itv etc are.  A message says 'that the viewing card is not working.  If you have a new viewing card replace it.'  We have not got a new viewing card.  We are on starlink 

[Mark39]

Have you previously signed up for Sky Q?

[J13]

We have Starlink and were told by sky we couldn't have skyQ so we are on skyhd+

[Annie+UK · Accepted solution]

If you ordered Sky Q your viewing card will have been flagged for cancel at that time and now the cancellation has completed thus you will need to get Sky to send out a replacement card

[J13]

Thanks.  

[Annie+UK]

@J13 If you was sent a Sky Q card you can use that in a Sky+ box 🙂

[Leeds1]

What happens my card does not work 

[Annie+UK]

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@Leeds1 wrote:

What happens my card does not work 

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Help for your viewing card can be found here

[Mike143]

The screen message says the viewing card not authorised I have contacted the robot but same answer every time

[caesarome]

@Mike143 

Can you start from the beginning and tell us the full story ?

Have you ordered Sky Q for example ?

[m.innes]

I too have the same problem and cant get through to speak with a person only the phone bot.

I have carried out the tips and reboot etc but still not working. The card is years old and never given any problems before. There is no card numbers shown in settings menu so looks like a new card is requied.

Can anyone from Sky help?

[Mark39]

@m.innes what error message are you seeing on screen?

[m.innes]

Thanks all,

The q box is almost 9 years old now with the origonal viewing card.

I have now contacted Sky who confirmed they will send out a new card; if this does not fix the issue then a new Q box will be send out.