0

Discussion topic: Receiving no sky signal

Reply
This message was authored by: Dwatts1

Receiving no sky signal

Very old sky system, sky card looks slightly burned 

Reply

All Replies

This message was authored by: Daniel0210

Re: Receiving no sky signal

Posted by a Superuser, not a Sky employee. Find out more

@Dwatts1 wrote:

sky card looks slightly burned 


@Dwatts1 

That's quite normal.

 

No signal and no satellite signal are quite different. If it's no satellite signal Sky no longer support Sky+ and Sky+HD. You'll need to employ a local satellite engineer at your own expense to check/repair/replace it.

 

If you have Sky Protect insurance through Domestic and General Insurance you can call them but a recent post suggested they wouldn't send an engineer - but did offer the customer £65towards arranging one themselves.

 

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.



 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: Annie+UK

Re: Receiving no sky signal

Posted by a Superuser, not a Sky employee. Find out more

@Dwatts1 wrote:

Very old sky system, sky card looks slightly burned 


That's normal for a light coloured card as the resin discolours after time, it is NOT burn marks

 

See question Q25 in my Sky Plus F⋅A⋅Q
I am NeurodivergentFAQs: Sky Glass Sky Stream Sky Go Sky Plus
Posted on a MINISFORUM UM690L with Debian (Linux) using Firefox-esr
Reply