Discussion topic: Receiving no sky signal
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Message posted on 30 Apr 2025 10:37 AM
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Receiving no sky signal
Very old sky system, sky card looks slightly burned
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Message posted on 30 Apr 2025 10:41 AM
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Re: Receiving no sky signal
@Dwatts1 wrote:
sky card looks slightly burned
That's quite normal.
No signal and no satellite signal are quite different. If it's no satellite signal Sky no longer support Sky+ and Sky+HD. You'll need to employ a local satellite engineer at your own expense to check/repair/replace it.
If you have Sky Protect insurance through Domestic and General Insurance you can call them but a recent post suggested they wouldn't send an engineer - but did offer the customer £65towards arranging one themselves.
The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 30 Apr 2025 11:05 AM - last edited: 30 Apr 2025 11:29 AM
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Re: Receiving no sky signal
@Dwatts1 wrote:
Very old sky system, sky card looks slightly burned
That's normal for a light coloured card as the resin discolours after time, it is NOT burn marks
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