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Discussion topic: Viewing card not working

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This message was authored by J13 This message was authored by: J13

Viewing card not working

Our sky channels are not working although bbc, itv etc are.  A message says 'that the viewing card is not working.  If you have a new viewing card replace it.'  We have not got a new viewing card.  We are on starlink 


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This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: Viewing card not working

Posted by a Superuser, not a Sky employee. Find out more

If you ordered Sky Q your viewing card will have been flagged for cancel at that time and now the cancellation has completed thus you will need to get Sky to send out a replacement card

Annie  ( Please Note: I am Neurodivergent )
Notice for Sky+ users: Please DO NOT purchase second hand Sky+ / Sky+HD boxes for use with a Sky subscription, you will be wasting your money !!!!

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This message was authored by Mark39 This message was authored by: Mark39

Re: Viewing card not working

Posted by a Superuser, not a Sky employee. Find out more

Have you previously signed up for Sky Q?

J13
Topic Author
This message was authored by J13 This message was authored by: J13

Re: Viewing card not working

We have Starlink and were told by sky we couldn't have skyQ so we are on skyhd+

This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: Viewing card not working

Posted by a Superuser, not a Sky employee. Find out more

If you ordered Sky Q your viewing card will have been flagged for cancel at that time and now the cancellation has completed thus you will need to get Sky to send out a replacement card

Annie  ( Please Note: I am Neurodivergent )
Notice for Sky+ users: Please DO NOT purchase second hand Sky+ / Sky+HD boxes for use with a Sky subscription, you will be wasting your money !!!!
J13
Topic Author
This message was authored by J13 This message was authored by: J13

Re: Viewing card not working

Thanks.  

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Viewing card not working

Posted by a Superuser, not a Sky employee. Find out more

@J13 If you was sent a Sky Q card you can use that in a Sky+ box 🙂

Annie  ( Please Note: I am Neurodivergent )
Notice for Sky+ users: Please DO NOT purchase second hand Sky+ / Sky+HD boxes for use with a Sky subscription, you will be wasting your money !!!!
This message was authored by Leeds1 This message was authored by: Leeds1

Re: Viewing card not working

What happens my card does not work 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Viewing card not working

Posted by a Superuser, not a Sky employee. Find out more

@Leeds1 wrote:

What happens my card does not work 


Help for your viewing card can be found here
Annie  ( Please Note: I am Neurodivergent )
Notice for Sky+ users: Please DO NOT purchase second hand Sky+ / Sky+HD boxes for use with a Sky subscription, you will be wasting your money !!!!
This message was authored by Mike143 This message was authored by: Mike143

Re: Viewing card not working message on screen saying not authorised

The screen message says the viewing card not authorised I have contacted the robot but same answer every time

This message was authored by caesarome This message was authored by: caesarome

Re: Viewing card not working message on screen saying not authorised

Posted by a Superuser, not a Sky employee. Find out more

@Mike143 

Can you start from the beginning and tell us the full story ?

 

Have you ordered Sky Q for example ?

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This message was authored by m.innes This message was authored by: m.innes

Re: Viewing card not working

I too have the same problem and cant get through to speak with a person only the phone bot.

I have carried out the tips and reboot etc but still not working. The card is years old and never given any problems before. There is no card numbers shown in settings menu so looks like a new card is requied.

Can anyone from Sky help?

 

This message was authored by Mark39 This message was authored by: Mark39

Re: Viewing card not working

Posted by a Superuser, not a Sky employee. Find out more

@m.innes what error message are you seeing on screen?

This message was authored by m.innes This message was authored by: m.innes

Re: Viewing card not working

Thanks all,

The q box is almost 9 years old now with the origonal viewing card.

I have now contacted Sky who confirmed they will send out a new card; if this does not fix the issue then a new Q box will be send out.

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