Recording Affected

[Rainbow32]

I changed tv package from sky signature to essentials, I asked if it would affect my  recordings in HD box and was told it wouldn’t.

After  the switch I noticed my recordings  from sky comedy were  no longer  able to be viewed, got message across screen to upgrade..

I was  annoyed, I contacted sky  but they keep denying responsibility as usual, terrible service.

Would  someone please advise how I can retrieve my recordings to watch  immediately  then delete.?

Can I get the series on smart tv at no extra cost?

[SKY1992bf]

@Rainbow32  You can't retrieve recordings as it's a breach of contract 

[Mark39]

To view recordings you need to have a subscription to the channels they were recorded from.

You would need to re-subscribe, therefore, to the Signature package to regain access to the recordings from any channel included in the package.

You don't need a subscription to view or watch recordings from the free to air channels.

[Rainbow32]

Thanks.

Is there a way to watch the series on smart TV ..?

[Rainbow32]

Thanks

They have Missold the package with misleading advice.

How is it breach of contract , and on whose part to retrieve recordings?

[Annie+UK]

How to make a complaint to sky: Sky Customer Complaints Code of Practice

Sky Customer Complaints Form

[Exiled-in-HH]

Didn't Signature include HD access while Essential does not?

Subscribing to HD may regain access to the recordings?

[Rainbow32]

Yes but they advised any  previous recordings from signature, would not be affected.

[Mark39]

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@Rainbow32 wrote:

Yes but they advised any  previous recordings from signature, would not be affected.

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They're not affected in that they're still on your box's hard disk, but you need to have the subscription to view them as previously advised.

[Rainbow32]

They are affected as I can not view them , despite my asking them about this at point of sale. 

Can you advise how I can watch the series , without having to re subscribe,  for a fault that is not mine, as they should have known this would happen.

[caesarome]

As stated to you a few times previously you do have to have a subscription to the channel they were recorded from otherwise as you are discovering you can not watch them.

If you believe you were mislead then put in a complaint giving details of the date and time you were told this:

https://www.sky.com/help/articles/how-to-make-a-complaint

[Mark39]

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@Rainbow32 wrote:

Can you advise how I can watch the series , without having to re subscribe,  for a fault that is not mine, as they should have known this would happen.

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You can't.

[Exiled-in-HH]

Sky may claim you asked the wrong question, you should've asked whether you would be able to view HD recordings?

Hopefully you'll be able to get a discount deal on HD access or they may give temporary access of a few months to view the recordings you have not watched yet😉

[Laing1]

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@Exiled-in-HH wrote:

Sky may claim you asked the wrong question, you should've asked whether you would be able to view HD recordings?

Hopefully you'll be able to get a discount deal on HD access or they may give temporary access of a few months to view the recordings you have not watched yet😉

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@Exiled-in-HH you need to have  the base package which is Sky signature before you can add any other packages therefore @Rainbow32 would need to have Sky Signature and add the HD pack as well 

You cannot add HD to the Sky essentials package