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Discussion topic: Recording

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This message was authored by Anonymous This message was authored by: Anonymous

Recording

Elf was playing on normal TV last night. I recorded it for my daughter. When I have gone on my playlist to watch it, it is telling me I can't watch it because I haven't bought the movie elf? Has anyone else had this problem? 
since I bought the sky Glass. I've noticed some perks that you had through the normal skybox you are having to pay for now, for example, i used to be able to fast forward and record for free, now I have to pay £5 a month to do this, and now it's not letting me record movies that are on normal TV channels? 


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Recording

Posted by a Superuser, not a Sky employee. Find out more

Yes there is no hard drive in a Sky Glass TV or a Sky Stream puck so there is nothing to record to.

 

In part the ad skipping is out of Skys hand as for content watch on demand by ITV, Channel 4 or Channel 5 they are in charge of putting their own ads into their catch up service and if want to skip ads within Channel 4 app for instance you normally have to subscribe separately to that and another sub to ITV X for their premium tier. The only thing Sky can control in theory is the ads they put in their own on-demand content, so the ad skipping can actually be seen as a bit more convenient if you tend to utilise content from these multiple on-demand services.

 

Streaming is ultimately where TV broadcasting is going and with advertising revenue decreasing the broadcasters are looking to make up for the fall in ad revenue by charging you to skip or remove ads. Just look at the more premium tiers of Netflix and Disney plus now and how much they cost just to remove the ads from one subscription service.

 

don't forget the ad-skipping add-on is an optional extra so if you don't think it's worth the £5/month don't pay for it and instead watch the ads. 



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by GD1 This message was authored by: GD1

Re: Recording

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous  Firstly you didn't "record it" as Glass cannot record anything.

 

2nd The playlist will select the available On demand service for playlisted items, in this case you're being directed to service where you need to buy the film.

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Topic Author
This message was authored by Anonymous This message was authored by: Anonymous

Re: Recording

If the sky box that you pay the same  for each month, offers you the facility to record films that are on normal TV, the sky Glass should offer you the same service. You are then, basically paying for less of a service.  And then paying extra for things you get free on the sky box. 

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Recording

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous  Sky glass doesn't record in the conventional way as it doesn't have local hard disk space you therefore add programs a playlist which players it back from the on demand service the program/film belongs to , in the case of elf it belongs to sky cinema and therefore you require a sky cinema subscription to play back

 

sky showcase (which is included in the base sky package and is not free)  is just that a showcase of all available sky content (with sky hoping it encourages people to subscribe to the appropriate service ) and needs to be either watched live or not at all 

 

 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Recording

Posted by a Superuser, not a Sky employee. Find out more

Sky Q and Sky +  is completely different from the sky streaming platform which is a streaming platform. In this situation Elf was on Sky Showcase, and is no a few more times over Xmas. Sky Showcase programmes are a showcase of programmes from other Sky channels so if you don't want to watch live you need to have access to Sky Cinema or purchase the film via Sky Store in order to watch it.

 

The streaming platform has always been different and Sky have always marketed it differently than Sky Q



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Topic Author
This message was authored by Anonymous This message was authored by: Anonymous

Re: Recording

I wasn't aware that the sky glass doesn't give you the option to record and that it charges you extra to fast forward etc. I was under the assumption it worked like the other sky products I've used previously. 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Recording

Is there a charge to fast forward?

 

I thought there was only an ad avoidance charge which allows fast forward through ads🤔

Exiled in HH
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Recording

Video recorders then PVRs allowed the ability to infringe copyright law😉

 

With streaming content creators are now taking back control of their creations🤔

 

The final step in the process will be closure of broadcast channels on DTT and DSat😶

Exiled in HH
Topic Author
This message was authored by Anonymous This message was authored by: Anonymous

Re: Recording

I was able to skip the ads via fast forwarding for free when I had the sky box, now I have sky glass I have to pay extra for the privilege. That's my point. 
so you won't be able to record anything via the sky boxes aswell then only stream?  Same rules all around? 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Recording

Posted by a Superuser, not a Sky employee. Find out more

Yes there is no hard drive in a Sky Glass TV or a Sky Stream puck so there is nothing to record to.

 

In part the ad skipping is out of Skys hand as for content watch on demand by ITV, Channel 4 or Channel 5 they are in charge of putting their own ads into their catch up service and if want to skip ads within Channel 4 app for instance you normally have to subscribe separately to that and another sub to ITV X for their premium tier. The only thing Sky can control in theory is the ads they put in their own on-demand content, so the ad skipping can actually be seen as a bit more convenient if you tend to utilise content from these multiple on-demand services.

 

Streaming is ultimately where TV broadcasting is going and with advertising revenue decreasing the broadcasters are looking to make up for the fall in ad revenue by charging you to skip or remove ads. Just look at the more premium tiers of Netflix and Disney plus now and how much they cost just to remove the ads from one subscription service.

 

don't forget the ad-skipping add-on is an optional extra so if you don't think it's worth the £5/month don't pay for it and instead watch the ads. 



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by oj01 This message was authored by: oj01

Re: Recording

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous If you don't mind me asking. What made you change from Sky Q to Sky Glass without researching how the two differ? 


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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Recording

@Anonymous the point is to generate revenue for not watching full ads .... the ads pay for content to be created🤔

Exiled in HH
Topic Author
This message was authored by Anonymous This message was authored by: Anonymous

Re: Recording

Of course you can ask, I trusted the man that was selling me the product. I've been with sky a very long time so didn't think I needed to "research" 
and yes I understand the revenue with ads, so surely everyone should have to pay to skip them across all sky products 👍

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Recording

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous wrote:

Of course you can ask, I trusted the man that was selling me the product. I've been with sky a very long time so didn't think I needed to "research" 
and yes I understand the revenue with ads, so surely everyone should have to pay to skip them across all sky products 👍


@Anonymous  whilst you are right in asking questions it's prudent to do your own research, because after all salespeople are only interested in one thing and that's sales and may tell "little white lies" to get them 

 

if you are still within your 31 day cooling off period you have the option of returning for a full refund 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Recording

@Anonymous Sky were competing against video recorders so implemented a similar system which carried forward from Sky+ to Sky Q.

 

After starting with such a system made it difficult to change without excessive squealing from customers.


FTA channels need advertising on their content, and streaming allowed them to introduce unavoidable advertising on their content. The fast forward charge compensates for ad avoidance.  A better solution would be a reduction in number of unavoidable ads...  3 ads max in breaks after the can now be made unavoidable on streaming🤔

Exiled in HH
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