@PocketDog wrote:
Ok so they have handed it back to their technical team and in the meantime they want me to go back to Plusnet to see if the router needs any config changes/updates (apparently ISPs made some updates due to some issue that may be blocking content) as they think that as it works using a neighbours router or tethered internet, it works.
I explained thats there are several users all with the same issue all with different routers and different ISPs and were all affected at the same time, but they still want it checked.
Apparently their tech team do look here and also give updates. Shocking considering we keep bleating on that we still have issues. I also explained about the other thread being closed and "answered" when the issue has not been resolved for a single person by Sky, they have all had to find a work around themselves (i.e new router, new ISP, tethering, Sky Q, or just cancelling).
I expect this to drop in to another black hole so in the mean time, I'm on my 31 days notice.
Thanks @PocketDog
I too am on Plusnet and so I would be interested to hear if they did make changes around the end of January that might have caused this issue. I'm on a Netgear D6000 router and have no other issues with any other internet access apart from Sky downloads.
For the benefit of others, I have indicated before (on the first thread) that my workaround is the tethering (wired ethernet to usb-c adaptor) off the mobile phone/EE network for the first 1% of the download. I then stop the download on the phone and 'resume download' by plugging the ethernet cable back into the router/Plusnet for the last 99%. It works and, as I have said before, it seems to be a permission issue for the download to start (permission granted on mobile 4G/EE). Once started (i.e. 1% downloaded onto the Sky box hard drive) , the download permission check seemingly isn't carried out again by the Sky box, it just goes ahead and uses the router/Plusnet to complete the download, as it used to do (and should do) from scratch.
The above is just an FYI and I know that it is not not something most would bother with and nor should you have to! I am no tech expert but this doesn't seem to be a speed issue.