On demand download failure Sky+

[AliDun]

@emteepeeess does your friend know if there is anything that can be done to make a router quicker to respond? I'm still having no joy whatsoever in getting downloads to work.

@Lozza1958 I would also love to know if you got anywhere with the engineer.

[emteepeeess]

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@AliDun wrote:

@emteepeeess does your friend know if there is anything that can be done to make a router quicker to respond? I'm still having no joy whatsoever in getting downloads to work.

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Sadly, no - but I got the impression that this was why changing router to a more modern one may fix it.

[ausfan]

I'd been having the same problem for ages and assumed it was because Sky had discontinued support for Sky+ until I found this thread.

Had the same issues with downloading catch-up for commercial channels and after reading this thread I spoke with my broadband provider and they've changed their supplied router from a tp-link Archer xr500v to an Adtran 854-v6 and this is working fine for all downloads.

It might be worth people posting routers which work correctly and ones that don't or are known to be problematic.

[Oddie2004]

All the new routers are a compatible so not sure if that will make any difference.Sky have blamed weather,old routers, work being done in the area which seems illogical as it's affecting all areas of the country.I was under the impression a sky employee has now read this and has forwarded it to tech support who are looking into it but do not expect a quick fix.As it is only happening in the evening I would suggest downloading during the day and checking settings,network to see if the broadband connection shows failed but this is not a 100% foolproof.Also try turning off everything else that is connected to WiFi at tablets,iPhones, laptop,s pc,s etc so just TV is connected and this may work.I believe although it is being denied that Sky want to cut costs and are trying to switch + plus customers to q or glass/stream to reduce the number of products they are offering and eventually everybody will just use glass or stream.

[AliDun]

@ausfan mine is also a TP link, archer 600, but  I'm very reluctant to go and buy a new router when the one I have is reliable and works with everything except sky.

[AliDun]

@Oddie2004 for me, and I think most people on here, the problem is not only in the evening, it happens all the time.

[ausfan]

Yes, same for me, didn't work at any time.

It did work when I tried a hot spot off of the phone so that proved it should still be working.

Interestingly since getting the new router it's also fixed another issue I was having with connectivity with a Ring doorbell chime, so it might be something with tp-link routers having various issues but can't be sure. In all other respects the tp-link router worked fine.

[LimerickCity]

Hi, Inhave tried to use On Demand tonight but am getting the Technical fault - 11 (272) . How can I resolve this issue ?

[Mark39]

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@LimerickCity wrote:

Hi, Inhave tried to use On Demand tonight but am getting the Technical fault - 11 (272) . How can I resolve this issue ?

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Is Sky your broadband provider?

[LimerickCity]

No 

[LimerickCity]

In my view this shouldn't be an issue - if Sky restrict TV services on the basis of who provides broadband (a different service), surely this would be anti-competitive. ? So I'm looking for a solution to bring the services back to what I used to have before.

[Annie+UK]

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@LimerickCity wrote:

In my view this shouldn't be an issue - if Sky restrict TV services on the basis of who provides broadband (a different service), surely this would be anti-competitive. ? So I'm looking for a solution to bring the services back to what I used to have before.

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They don't!!!!! We have BT/EE and have no issue with On Demand

[LimerickCity]

This is what Inwould have thought - so what's the fix to the issue. From reading this help forum, Sky Technical staff have come across this issue, so they must have an easy fix.

[Mark39]

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@LimerickCity wrote:

In my view this shouldn't be an issue - if Sky restrict TV services on the basis of who provides broadband (a different service), surely this would be anti-competitive. ? So I'm looking for a solution to bring the services back to what I used to have before.

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They don't,  as @Annie+UK posted, yet from me,ory I believe TF11(272) is,related to specific,ISP issues. Whether that's the cause or not, you could try a Planner Rebuild to see if it resolves  it.

https://www.sky.com/help/home/sky-tv/sky-tv-plus/sky-plus-watching-sky-tv/sky-plus-recordings/articl...

[PocketDog]

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@LimerickCity wrote:

Hi, Inhave tried to use On Demand tonight but am getting the Technical fault - 11 (272) . How can I resolve this issue ?

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Did this happen for BBC content as well as Sky etc?

The issue most of us had all started at the same time probably 2 years ago now, it affected most On Demand content (and all of Sky's) but not all such as BBC content.  It was a Sky issue they acknowledged but never fixed themselves, and of which the options to fix yourself were very limited. It affected multiple ISPs and multiple Router brands. It was as if some routers became blacklisted.

For me, the only way to "fix" it was to use another router. In fact when I was testing the problem, I used a different router that was the exact some model, and this worked. I could also use my neighbours WiFi or my phone as a hotspot and everything was fine.  As soon as I used my existing router which I had used for years, then it had this issue. 

For information, I had no other online issues, it just appeared to be an authentication issue at Sky's end. 

An easy way to see if it's the same problem would be to use another router, or your mobile as a hotspot or possibly use a neighbours WiFi to see if it then works. Just don't expect any help from Sky. I spoke to their technical support several times and in spite of acknowledging the issue, they never resolved it.