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Discussion topic: Remote control and tv update

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This message was authored by Colt72 This message was authored by: Colt72

Remote control and tv update

Hi, my remote control has lost all functions, i have only 2 working buttons volume control swithes tv off and number 1 lowers volume. I have orderd a new remote but nothing has arrived, i also follwed the update on the tv but now cant continue as i cant access settings to complete as remote not working. I am now left with "your connected, press to continue" on my screen and no means of completing the process. Help!!!
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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Remote control and tv update

Posted by a Superuser, not a Sky employee. Find out more

Which Sky System do you have?

 

1. Sky Plus (Sky Plus Forum)
2. Sky Q (Sky Q Forum)
3. Sky Glass & Live (Sky Glass & Live)
4. Sky Stream (Sky Stream)
Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
This message was authored by Mark39 This message was authored by: Mark39

Re: Remote control and tv update

Posted by a Superuser, not a Sky employee. Find out more

Sounds like Sky Stream or Glass. Recovery instructions here: https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on

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