mysky_1018 error code when trying to set up discovery+ app

[Gottzi]

I have just received a letter saying I am entitled to Discovery+ standard.

Followingnth e instructions I went into My Sky when I try to get into sky shop I get the following error code mysky_1018.

If I go to the app on the home screen to set up Discovery+ I get the code mysky_1018 error code mysky_2018.

[Gottzi]

Any help with this is much appreciated as I am new to Sky.

[lettice]

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

Escalating a post to a Sky expert | Sky Community

[Lisa-P1987]

Thanks for escalating this. We’ve sent an invite to chat.

[Watford1881]

Error messgae mysky_1018 when trying to activate paramount+

[lettice]

@Watford1881 

Moved your post to this thread with another customer having same issue.

[lettice]

@Watford1881 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

Escalating a post to a Sky expert | Sky Community

[Lisa-P1987]

Thanks for escalating this. We’ve sent Watford1881  an invite to chat.

[Greg3]

I'm getting same code for discovery plus just been onto sky they are looking into it 

[Watford1881]

My issue is not with the app but the store itself, sky working on it

[Owilson_9]

I also have the same issue, any fix yet?

[SimmoTheGuv]

I am having the same issue......... any fix ?

[SimmoTheGuv]

I am having the same issue. any fix ?

[Gottzi]

Called sky Saturday, they didn't know what the issue was and forwarded me to the App team. They also didn't know what it is so it was flagged and I am waiting for someone to confirm what the issue is today, the person I spoke to was off Sunday and yesterday.

[sznupa]

I have the same issue for weeks now, what is the fix? Help bot is useless