14 May 2024 10:00 AM
Can you use sky stream with any broadband provider?
14 May 2024 12:12 PM - last edited: 14 May 2024 12:13 PM
Posted by a Superuser, not a Sky employee. Find out more@Scotty1956dex As you have already been advised by the previous post any BB provider can be used. At my location I can't even get Sky BB.
The important thing is to make sure you BB is fast and stable enough. Sky's minimum recommended BB speeds are as follows:
HD = 25mbps
UHD = 30mbps
HD + 1 puck = 30mbps
UHD + 1 puck = 35mbps
These are the speeds needed at the puck or Glass and not that being received by the router which can often be significantly different.
14 May 2024 10:01 AM
@Scotty1956dex wrote:Can you use sky stream with any broadband provider?
Yes, you can.
14 May 2024 12:12 PM - last edited: 14 May 2024 12:13 PM
Posted by a Superuser, not a Sky employee. Find out more@Scotty1956dex As you have already been advised by the previous post any BB provider can be used. At my location I can't even get Sky BB.
The important thing is to make sure you BB is fast and stable enough. Sky's minimum recommended BB speeds are as follows:
HD = 25mbps
UHD = 30mbps
HD + 1 puck = 30mbps
UHD + 1 puck = 35mbps
These are the speeds needed at the puck or Glass and not that being received by the router which can often be significantly different.
14 May 2024 05:23 PM
@Scotty1956dex almost any .... there are some ISPs that have issues😉
14 May 2024 05:54 PM
@Exiled-in-HH @Who are the ISPs that have issues ?
14 May 2024 07:12 PM
The ones that use non U.K. IP addresses and users of Persimmon BB have reported issues, also those using 4G/5G mobile BB😉
18 May 2024 04:36 PM
@Exiled-in-HH very niche then
18 May 2024 05:23 PM
Yes but examples that not all are not not without issues😉
18 May 2024 06:32 PM
@Exiled-in-HHDo you enjoy trolling ?
19 May 2024 10:36 AM
@Jason+Golding wrote:@Exiled-in-HHDo you enjoy trolling ?
No... do you ... we are just having a discussion ... that includes sharing opinions and being polite😉
19 May 2024 12:14 PM
Posted by a Superuser, not a Sky employee. Find out moreThe altnet ISPs that use sets of non determined UK IPs is a problem with Sky Q also, its not unique to Sky Stream.
We can escalate an customer, if their ISP is using such ranges, to add or investigate.
4g and/or5g home broadband works fine with Sky Stream and Sky Q if its using one of the EE, O2 or Three etc recommended 4g and/or 5g home broadband packages and dedicated routers.
One router that works well for many is the Zyxel range like the NR5103e.
06 Jun 2024 08:32 PM
Set up sky streaming set up
06 Jun 2024 08:38 PM
Posted by a Superuser, not a Sky employee. Find out more
@marymcdonald240 wrote:Set up sky streaming set up
@marymcdonald240 do you have an actual question or problem that you need the community's help with or are you just making a statement?
Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
NOT a Sky Employee
21 Jun 2024 05:47 PM
It is frozen
21 Jun 2024 05:58 PM
Posted by a Superuser, not a Sky employee. Find out more
@Annpearmain1958 wrote:It is frozen
Have you tried unplugging it for a couple of minutes?
Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
NOT a Sky Employee