Sky stream

[Scotty1956dex]

Can you use sky stream with any broadband provider?

[Padam_Padam]

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@Scotty1956dex wrote:

Can you use sky stream with any broadband provider?

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Yes, you can. 

[Fothergill1 · Accepted solution]

@Scotty1956dex As you have already been advised by the previous post any BB provider can be used.  At my location I can't even get Sky BB.

The important thing is to make sure you BB is fast and stable enough.  Sky's minimum recommended BB speeds are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

These are the speeds needed at the puck or Glass and not that being received by the router which can often be significantly different.  

[Exiled-in-HH]

@Scotty1956dex  almost any .... there are some ISPs that have issues😉

[Jason+Golding]

@Exiled-in-HH @Who are the ISPs that have issues ?

[Exiled-in-HH]

The ones that use non U.K. IP addresses and users of Persimmon BB  have reported issues, also those using 4G/5G mobile BB😉

[Jason+Golding]

@Exiled-in-HH very niche then 

[Exiled-in-HH]

Yes but examples that not all are not not without issues😉

[Jason+Golding]

@Exiled-in-HHDo you enjoy trolling ? 

[Exiled-in-HH]

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@Jason+Golding wrote:

@Exiled-in-HHDo you enjoy trolling ? 

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No... do you ... we are just having a discussion ... that includes sharing opinions and being polite😉

[lettice]

The altnet ISPs that use sets of non determined UK IPs is a problem with Sky Q also, its not unique to Sky Stream.
We can escalate an customer, if their ISP is using such ranges, to add or investigate.

4g and/or5g home broadband works fine with Sky Stream and Sky Q if its using one of the EE, O2 or Three etc recommended 4g and/or 5g home broadband packages and dedicated routers.
One router that works well for many is the Zyxel range like the NR5103e.

[marymcdonald240]

Set up sky streaming set up

[MarkGoldsmith]

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@marymcdonald240 wrote:

Set up sky streaming set up

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@marymcdonald240 do you have an actual question or problem that you need the community's help with or are you just making a statement?

[Annpearmain1958]

It is frozen

[MarkGoldsmith]

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@Annpearmain1958 wrote:

It is frozen

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Have you tried unplugging it for a couple of minutes?