Lip sync sky stream

[Jason+Golding]

@Tomo2188 Give the Sky glass tech team a call. They can be contacted on the main sky number. Explain your issues - 

[ART67]

same here. Sounds works ok on my LG TV whenI watch iPlayer via my Apple TV, but if I watch any channel on Sky Stream using same TV then its out of synch. Really poor 😞

[williamparky]

This has been introduced in the latest software update as well as a number of other issues. Seems like there is very little quality control before these updates are pushed out. 

[Tomo2188]

Poor service 

[Tomo2188]

It's stream not glass

[Tomo2188]

@Jason+Golding  it's stream not glass

[Jason+Golding]

@Tomo2188 @Stream/Glass are the same team within Sky. 

[djsimmz]

Not getting the lip sync issues on - QS021.007.00P but getting frequent audio drop outs now. Each update gets worse 😅

[Paul+Dray]

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@djsimmz wrote:

Not getting the lip sync issues on - QS021.007.00P but getting frequent audio drop outs now. Each update gets worse 😅

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My Stream Puck updated to QS021.007.00P and it seemed to improve the delay issue on some channels though still not perfect as it was on QS020 but other channels still delayed pretty much the same. Then my puck upgraded yesterday to QS021.008.00P but my findings are the same as .007.

[Chloe-W22]

Hi all,

We're trying to investigate this problem behind the scenes but need examples of customers like yourself who are experiencing an issue with Sound Sync.

I've reached out to a few users on this thread as we'd like to test if moving your Stream back to Release 20 fixes the issue. If you'd like to test this for us please private message me with your Sky Account Number.

Thanks,

[Dawnie1238]

I have recently moved to sky stream and cannot fix the lip sync problem. Has there been any resolution yet!?

[ART67]

Hi, please include me in this. I cannot give you my account number as I then see the community message"Your message contains <account number>, which is not allowed or has been repeated too many times. We block information which can identify you such as account or phone numbers & email addresses. Please remove or change it before trying again."

Build version: QSO21.008.00P

Hardware model: SKXI11ADS

Serial number: IP04SK922310966CX

IO version: 20.270.021.03

Platform version: 6.6p10s1

Thanks,

Roger

[Fothergill1]

@ART67 The reason you are not able to give certain information and it gets blocked by the filters is  that this is an open public forum of customers like yourself and you are therefore not conversing with Sky. It is basically a safeguard.

Good luck 😀

[Tommyd1]

I also have the lip sync issue after the puck updated to qs021

Any solution?

Everytime the an update something breaks. Last time the frame rate now this. Getting really sick of sky. 

[Tinamerlin]

My sky stream audio keeps.going oit of sync