0

Discussion topic: SKY STREAM - New software build QS021.005.00P caused new audio sync issue

Reply
This message was authored by Paul+Dray This message was authored by: Paul+Dray

SKY STREAM - New software build QS021.005.00P caused new audio sync issue

My Sky Puck updated from software build: QS020.009.00P to QS021.005.00P recently and I immediately noticed that audio on everything is now skightly delayed. I've always had my sound setting of Digital audio delay HDMI set to 0ms which it still is. The problem which as I say hasn't been an issue with previous builds until this QS021 build is also not fixable with this sound setting as the audio is already delayed from the visual and this setting can only increase the delay.

Anyone else noticed this? I am quite sensitive to sync issues and it drives me nuts.
Id like this to be reported to the Sky STREAM tech team really so they are aware and can look in to it. 

————————
Pioneer Kuro PDP-LX5090 50in Plasma TV | Yamaha DSP-AX863 SE AV Amp
Sky Stream Puck; Build: QS033.014.00P | Sky Broadband Ultrafast
————————
Reply

All Replies

This message was authored by Jason+Golding This message was authored by: Jason+Golding

Re: SKY STREAM - New software build QS021.005.00P caused new audio sync issue

@Paul+Dray @I am on the new software and no issues here

Sky Stream x 2
LG C2 OLED 55inch
Sonos Playbar
Virgin 1 Gig
Virgin Stream Box
Xbox X
Apple TV 4K
Amazon 4K Firestick Roku 4K Google Chromecast
Paul+Dray
Topic Author
This message was authored by Paul+Dray This message was authored by: Paul+Dray

Re: SKY STREAM - New software build QS021.005.00P caused new audio sync issue


@Jason+Golding wrote:

@Paul+Dray @I am on the new software and no issues here


It's probably about 40-60ms out. So we're not talking whole words off but it's noticeable to me immediately since this update. I do know some people just don't see audio sync issues unless its really really off. 

————————
Pioneer Kuro PDP-LX5090 50in Plasma TV | Yamaha DSP-AX863 SE AV Amp
Sky Stream Puck; Build: QS033.014.00P | Sky Broadband Ultrafast
————————
This message was authored by Jason+Golding This message was authored by: Jason+Golding

Re: SKY STREAM - New software build QS021.005.00P caused new audio sync issue

@Paul+Dray @Could it be your audio equipment?

Sky Stream x 2
LG C2 OLED 55inch
Sonos Playbar
Virgin 1 Gig
Virgin Stream Box
Xbox X
Apple TV 4K
Amazon 4K Firestick Roku 4K Google Chromecast
Paul+Dray
Topic Author
This message was authored by Paul+Dray This message was authored by: Paul+Dray

Re: SKY STREAM - New software build QS021.005.00P caused new audio sync issue


@Jason+Golding wrote:

@Paul+Dray @Could it be your audio equipment?


What that went wrong exactly as the sky puck updated its software? No. 
No problems with my audio equipment. 

————————
Pioneer Kuro PDP-LX5090 50in Plasma TV | Yamaha DSP-AX863 SE AV Amp
Sky Stream Puck; Build: QS033.014.00P | Sky Broadband Ultrafast
————————
This message was authored by Jason+Golding This message was authored by: Jason+Golding

Re: SKY STREAM - New software build QS021.005.00P caused new audio sync issue

No one else has mentioned it, that's all 

Sky Stream x 2
LG C2 OLED 55inch
Sonos Playbar
Virgin 1 Gig
Virgin Stream Box
Xbox X
Apple TV 4K
Amazon 4K Firestick Roku 4K Google Chromecast
Paul+Dray
Topic Author
This message was authored by Paul+Dray This message was authored by: Paul+Dray

Re: SKY STREAM - New software build QS021.005.00P caused new audio sync issue

As I said before not everybody is sensitive to slight audio sync delays. I am and can tell it's been slightly out since this update. Was perfectly fine before it and zero has changed my end. I'm a techie nerd too so know what I'm doing.  We'll see what happens in the next update. 

————————
Pioneer Kuro PDP-LX5090 50in Plasma TV | Yamaha DSP-AX863 SE AV Amp
Sky Stream Puck; Build: QS033.014.00P | Sky Broadband Ultrafast
————————
This message was authored by Daz+Jones This message was authored by: Daz+Jones

Re: SKY STREAM - New software build QS021.005.00P caused new audio sync issue

Hey,

 

I've had 2 conversations with Sky Technical today (both guys were amiable and helpful) and a decision was made to replace one of my 2 pucks.

 

FW 21 removed some audio channels from my TV's optical out. Keeping Audio Settings at Auto meant that voice and/or surround audio was missing. What appeared random across channels was probably dependent on how that channel's audio at the time was encoded. Lip sync has also been affected; to the degree that corrections were required on a channel-by-channel basis. Not acceptable.

 

(Separate point, How can you make an accurate delay adjustment without seeing the stream...)

 

I have now partially isolated the issue as one connected to Digital Audio Delay HDMI. Alter the audio sync, and alter the audio stream output. And separately Audio Passthrough is disabled.

 

I must add that of my 2 pucks (both set up the same way) only one has faulted.

 

I always compare the Stream performance with the Apple TV box; a bit of kit that seems to operate flawlessly. Sky Stream has a long way to go.

 

But Sky is sending a puck via DHL for a swap tomorrow. Good news.  We'll see if a hardware change addresses the issue.

 

Regards,

 

Daz

 

 

 

This message was authored by Daz+Jones This message was authored by: Daz+Jones

Re: SKY STREAM - New software build QS021.005.00P caused new audio sync issue

@Paul+Dray 

 

I've just noticed your Kuro. Amazing!

 

Daz

Paul+Dray
Topic Author
This message was authored by Paul+Dray This message was authored by: Paul+Dray

Re: SKY STREAM - New software build QS021.005.00P caused new audio sync issue


@Daz+Jones wrote:

@Paul+Dray 

 

I've just noticed your Kuro. Amazing!

 

Daz


😊yep still going strong. Professionally calibrated of course. 

————————
Pioneer Kuro PDP-LX5090 50in Plasma TV | Yamaha DSP-AX863 SE AV Amp
Sky Stream Puck; Build: QS033.014.00P | Sky Broadband Ultrafast
————————
Paul+Dray
Topic Author
This message was authored by Paul+Dray This message was authored by: Paul+Dray

Re: SKY STREAM - New software build QS021.005.00P caused new audio sync issue


@Daz+Jones wrote:

Hey,

 

I've had 2 conversations with Sky Technical today (both guys were amiable and helpful) and a decision was made to replace one of my 2 pucks.

 

FW 21 removed some audio channels from my TV's optical out. Keeping Audio Settings at Auto meant that voice and/or surround audio was missing. What appeared random across channels was probably dependent on how that channel's audio at the time was encoded. Lip sync has also been affected; to the degree that corrections were required on a channel-by-channel basis. Not acceptable.

 

(Separate point, How can you make an accurate delay adjustment without seeing the stream...)

 

I have now partially isolated the issue as one connected to Digital Audio Delay HDMI. Alter the audio sync, and alter the audio stream output. And separately Audio Passthrough is disabled.

 

I must add that of my 2 pucks (both set up the same way) only one has faulted.

 

I always compare the Stream performance with the Apple TV box; a bit of kit that seems to operate flawlessly. Sky Stream has a long way to go.

 

But Sky is sending a puck via DHL for a swap tomorrow. Good news.  We'll see if a hardware change addresses the issue.

 

Regards,

 

Daz

 

 

 

Come back and let me know if the new puck resolves the issues

 

EDIT: Intrestingly I've just changed my pucks sound setting from Dolby Digital to PCM Stereo and the lip sync issue isn't a problem in this audio output. (I'm using Sky News channel for lip sync checking). 

————————
Pioneer Kuro PDP-LX5090 50in Plasma TV | Yamaha DSP-AX863 SE AV Amp
Sky Stream Puck; Build: QS033.014.00P | Sky Broadband Ultrafast
————————
This message was authored by djsimmz This message was authored by: djsimmz

Lip sync issues

Anyone having lip sync issues today? Haven't had any prior to this for 4 months and haven't changed anything setup wise but it's absolutely awful today. Can be anywhere up to 3-5 seconds out on certain channels. 

 

Thanks. 

This message was authored by GD1 This message was authored by: GD1

Re: Lip sync issues

Posted by a Superuser, not a Sky employee. Find out more

@djsimmz  I have merged your post to this existing thread that is discussing the same issue.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by GD1 This message was authored by: GD1

Re: SKY STREAM - New software build QS021.005.00P caused new audio sync issue

Posted by a Superuser, not a Sky employee. Find out more

This has been raised to Sky via the closed forum and await any uopdates from them.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by djsimmz This message was authored by: djsimmz

Re: Lip sync issues

Thanks, although my puck hasn't updated like the original post.

 

It starts off fine but then it goes out if sync after around 2/3 minutes and continues to get worse. Is doing it on every app as well, not just the Sky TV channels. 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion