SkyQ Blue Screen

[Sandi.T]

SkyQ has Blue screen and no sound on all channels. Rebooted it, but it's happened  again!

[David7906]

This happened last Thursday and haven't had any sky channels since then 

[Annie+UK]

Which Sky System do you have?

1. Sky Plus (Sky Plus Forum)
2. Sky Q (Sky Q Forum)
3. Sky Glass & Live (Sky Glass & Live)
4. Sky Stream (Sky Stream)

[Anonymous]

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@David7906 wrote:

This happened last Thursday and haven't had any sky channels since then 

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You specifically say your "TV screen". Do you know if it's an issue with your TV or Sky device? 

If you're able, try connecting your Sky device into another TV and see if this fixes the issue. If it does, it's an issue with your TV and you will need to contact the manufacturer for this. 

If this doesn't work, try restarting your device:

1. Unplug your Sky device from the main plug (the one going into the plug socket on your wall). 
2. Wait at least 4 minutes.
3. Turn on your device 
4. Wait for the system to load fully
5. Check channel 998 (Sky+HD, Sky Q, etc.) / channel 501 (Sky Glass/Stream)
   If you see picture and hear sound, the issue is fixed. 

[Millieloo]

We've had the same thing happen twice today, we've switched off on the wall, switched back on and it's been ok again but this must be a glitch or something in weather maybe? 

[Sandi.T]

How do I resolve skyq blue screen?

[Laing1]

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@Sandi.T wrote:

How do I resolve skyq blue screen?

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@Sandi.T is there any message on the blue screen and is this the main box or mini box ?

[Treetops40]

Same here at 20:00

no on/offs working 

Live TV not working 

Recording in the device not Working

[Sandi.T]

Main skyq box

Blue screen no sound all channels 

Sky scan says all OK.

Reboot works for a few minutes the blue screen again

[Sandi.T]

No error messages

[CM212]

Blue screen on all Channels, no sound been like this for half an hour at least maybe longer. WiFi is working. Turned it off and turned it back on still the same 

[Sandi.T]

Skyq blue screen seems to have resolved  itself, after yet another reboot switch off.  Fingers crossed it keeps working  this time!!!

Thank you for replies.

[Lindsaykaren]

Can access home page black upper left able to select programme using remote  once selected blue screen no programme . Called earlier today  did a reset unplugging sky box worked fine until 10 pm same thing happened . I unplugged sky as I did earlier today everything came back on but cannot keep doing this as means to watch tv there clearly is a more underlining issue that needs investigating 

[TAJ_Devon]

Hello, twice tonight during adverts my sky Q box freezes on a Blue screen. The only way to start it up again is to power down, but twice in one night? Something is wrong.

[Rhoda+McD]

I've had the same issue all evening. Keep switching box off waiting a minute then switching on. That works for around 30 mins then it happens again.