Blue screen

[Stevie40]

Keep getting a blue screen on all channels ,only option turn off to reset, then same again after few hours ,why! Sky what's wrong here?

[mattyjakr]

we are having the same problem blue screen but can still get menu and everything ok according to sky its a nightmare cant be good resetting it all the time 

[stereohaven]

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@Stevie40 wrote:

Keep getting a blue screen on all channels ,only option turn off to reset, then same again after few hours ,why! Sky what's wrong here?

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Starting point is to check what the Service Checker in MySky says about the box. Do you have the app? If not, you can do it here: Service Checker | Sky.com

If it finds a hardware problem it should direct you to getting an engineer or a box swap, let us know what it says, especially if it thinks everything is hunky dory, in which case you can look at software updates and resets next.

[Daniel0210]

@Stevie40 
Hi, you aren’t directly talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up of Sky customers helping other Sky customers with additional help from Superusers like myself.

As you can see your post has been moved into a thread discussing this. 

[Millieloo]

So is it a sky problem or our hardware? 

[xenon81]

It's a problem with Sky's Adsmart system, which replaces adverts on certain channels with either local adverts or adverts for Sky's own products like Mobile/Home Security etc.

The channels that use AdSmart include Sky's own channels (Sky One, Witness, Atlantic etc), Channel 5 and 5Star/5USA etc, Comedy Central, MTV, Nat Geo, Crime+Investigation, and Discovery and all its sister channels including TLC, Quest, ID, Animal Planet.

Others like ITV, Channel 4, and the U& channels should be safe to watch as they don't use AdSmart. 

[JohnColeby]

Picture is totally blue. Can get to tv guide, but it will only give a full blue picture. I have got fed up with turning off the tv at the mains and taking out the card due to power cuts! Other multi tv work. Should we need a new card?

[Tracylouise24]

Our sky q box keeps freezing and then screen goes blue. Having to unplug it and then wait for it to come back to life, any one know why it's started doing this on a daily basis? Driving me mad.

[Jemzy]

Its happening to me too on True Crime and challenge tv channels, its always on the same advert. So annoying, do sky know its an issue effecting loads of people?

[HalcyonDays]

Sky Q box .My screen turns blue and freezes when watching Sky Sports news (channel 409). I then have to disconnect and reboot it starts up again , No problem with other channels until I watch Sky Sports news then it happens again. Third day now this has happened. I Tried phoning Sky but they are unable to helpor solve the continuing issue . They suggested I need a replacement Sky q box but will this solve the problem

[xenon81]

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@Jemzy wrote:

Its happening to me too on True Crime and challenge tv channels, its always on the same advert. So annoying, do sky know its an issue effecting loads of people?

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Sky are aware. It is affecting all channels that use Sky Adsmart which are shown in this image:

https://cdn.adsmartfromsky.co.uk/wp-content/uploads/sites/3/2026/03/ADSMART-CHANNELS_20MAR26.jpg 

Other channels like ITV, Channel 4/E4 etc, the U& group and obviously BBC are unaffected.

[HalcyonDays]

I have been informeda replacement Sky Q box is being sent to DPD Courier for delivery. However the problem with my box seem to be a  common one with a blue screen and freezing it when watching Sky Sports news.I undrstand it is something to do with the adverts. As i will lose all my recordings with a new Sky Q box .can and how can i Stop delivery until the issue with Blue screen and adverts is resolved as my box may not be faulty

[HalcyonDays]

I cannot stop DPD delivering replacement Sky q box which i am not sure I heed until Freezing blue screen issue is resolved as then i may not need thevreplacement.Only Sky can stop delivery . Who do inned to contact

[HalcyonDays]

Howcwill we learn iwhen the issue is fixed. Then I will know whetheri require a replacement my  Sky q box which is on the way to DPD Courier. Obviously the sky member of staff authorising it was unaware of the general blue screen issue

[EmmaO28]

My Sky Q has frozen on a blue screen 4 times in the last 24 hours. Anyone else experience this? Is this a known issue?