Sky q switches off - 15/05

[Dubnine]

• Go to your settings.

Then system info 

Then 

Software version set up and

Update, (about 20 minutes)

Then follow instructions 

On software version message

[stu100000]

I can't access the menu because the Q box isn't showing anything on screen. Green on button but nothing show

ing on screen

[BridolMandy]

Sky Q box wont even switch on this morning.  Last night at least it would reset when I shut power off then back on.  Now blue light comes on, it whirrs a bit, remote wont switch it on, on button wont switch it on then it stops whirring and the blue light goes out.  😞

Come on Sky put out a Customer information bulletin

😩

[robo91]

Fingers crossed, it's been working ok for 90 minutes this morning after doing another reboot frst thing. Hopefully it's been fixed now and will continue working normally.🤞

[DeanGlover3]

My box keeps turning off

[Dubnine]

Reset the box first, by switching of and on, then check my discussion

[Chodley]

---

@Neil646 wrote:
would love tonlnow if sky are going to offer anything for the outage last nigut

---

An evening of freedom?

[Mark39]

Do you mean the power light changes from green to amber?

[Su10]

Outage last night. Today Q box not working. Tried all the recovery methods etc. Ordered a new box , but may take up to 5 working days ! Not impressed. Also , all operators are too busy, so call waiting hung up on me ! Disgusting

[Herts+22]

35 mins into the film and all seems to be fine. 

[Chloe-W22]

Update 12:47pm:

If you are still having trouble accessing your Sky Q services, please switch off the box at the power socket for 30 seconds and back on again to restore service. Please also reboot your main Sky Q box if you're having trouble accessing a mini box.

We are aware of some technical issues overnight that led to Sky Q boxes to go into standby mode. Our technical team worked quickly to investigate and restore service. If your Sky Q box is still stuck in standby please switch off your Sky Q box at the power socket for 30 seconds and back on again which will restore service.

We’re sorry for any inconvenience caused.

[Dubnine]

• Would be good, what could be wishful thinking. 😅

[Eamon04]

My main sky Q box keeps turning itself off maybe ever 10 minutes 

[152bobby]

At least Sky have finally admitted there is/was an issue.

[Lauren197]

My sky has not worked since about 21:30 last night. I've switched on and off, pressed 7&8 and 1&3 at the same time on the remote and NOTHING!  Is Sky down in Swansea?