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Discussion topic: Sky Q mini box minor problem

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This message was authored by basilfaulty This message was authored by: basilfaulty

Sky Q mini box minor problem

I have one Sky Q minibox and when I turn on the TV it is connected to and then turn on the mini box the box comes on briefly then switches off almost every time then I have to tur it on again and it stays on after that. This is a bit annoying why should it do this? The main Sky Q box doesn't do this. Both boxes are on wired connections not wireless.

 

There is a message that comes up on the screen just before it turns off which says something about the controls are on this device as long as it is connected to this HDMI source or something. I'm not sure what this means either.


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This message was authored by Quoman7 This message was authored by: Quoman7 Answer

Re: Sky Q mini box minor problem

Posted by a Superuser, not a Sky employee. Find out more

@basilfaulty wrote:

I have one Sky Q minibox and when I turn on the TV it is connected to and then turn on the mini box the box comes on briefly then switches off almost every time then I have to tur it on again and it stays on after that. This is a bit annoying why should it do this? The main Sky Q box doesn't do this. Both boxes are on wired connections not wireless.

 

There is a message that comes up on the screen just before it turns off which says something about the controls are on this device as long as it is connected to this HDMI source or something. I'm not sure what this means either.


Hi @basilfaulty With both your TV and Mini box on standby, try turning your SKYQ Mini box on first by pressing the SKY logo button on the top of yur SKY remote, which should then connect and turn your TV on?

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