No satilite connection for some basic stations

[Meide]

Hello, i am having trouble with some channels. When i request a channel, the screne says no signal. I followed instructions on tv and pressed yellow button then restart button but issue umresolved. I also switched off tv, sky box and internet and still no change. Can you help, this issue has beeing ongoing for a week

[Mark39]

Follow Sky's troubleshooting guide here. If it doesn't solve the problem, you'll be able to book an engineer: https://www.sky.com/help/articles/sky-tv-no-satellite-signal-check-q

It's not related to your Internet connection.