Berry

[Mary+kennedy]

My sky q box will not switch on red light flasing

[oldfella]

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@Mary+kennedy wrote:

My sky q box will not switch on red light flasing

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Hi @Mary+kennedy 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

[Mary+kennedy]

Extra sky a box will not receive sky

[Mary+kennedy]

Extra sky q box will not receive sky 

[Daniel0210]

@Mary+kennedy 

What error message if any are you seeing on your mini box?

Have you tried a reboot, ie; 

a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.