Sky Q mini box minor problem

[basilfaulty]

I have one Sky Q minibox and when I turn on the TV it is connected to and then turn on the mini box the box comes on briefly then switches off almost every time then I have to tur it on again and it stays on after that. This is a bit annoying why should it do this? The main Sky Q box doesn't do this. Both boxes are on wired connections not wireless.

There is a message that comes up on the screen just before it turns off which says something about the controls are on this device as long as it is connected to this HDMI source or something. I'm not sure what this means either.

[oldfella]

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@basilfaulty wrote:

I have one Sky Q minibox and when I turn on the TV it is connected to and then turn on the mini box the box comes on briefly then switches off almost every time then I have to tur it on again and it stays on after that. This is a bit annoying why should it do this? The main Sky Q box doesn't do this. Both boxes are on wired connections not wireless.

There is a message that comes up on the screen just before it turns off which says something about the controls are on this device as long as it is connected to this HDMI source or something. I'm not sure what this means either.

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Hi @basilfaulty 

Exactly how are the Q boxes connected by Ethernet and to what?

[basilfaulty]

I have a PlusNet Hub 2 router and my flat has ethernet cabling to all rooms.

[Quoman7 · Accepted solution]

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@basilfaulty wrote:

I have one Sky Q minibox and when I turn on the TV it is connected to and then turn on the mini box the box comes on briefly then switches off almost every time then I have to tur it on again and it stays on after that. This is a bit annoying why should it do this? The main Sky Q box doesn't do this. Both boxes are on wired connections not wireless.

There is a message that comes up on the screen just before it turns off which says something about the controls are on this device as long as it is connected to this HDMI source or something. I'm not sure what this means either.

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Hi @basilfaulty With both your TV and Mini box on standby, try turning your SKYQ Mini box on first by pressing the SKY logo button on the top of yur SKY remote, which should then connect and turn your TV on?

[basilfaulty]

yes turning on the Sky Q mini first solves the problem although it doesn't seem to turn on the TV as you suggest it might.

[Quoman7]

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@basilfaulty wrote:

yes turning on the Sky Q mini first solves the problem although it doesn't seem to turn on the TV as you suggest it might.

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@basilfaulty  you need to set your TV to HDMI auto connect, in your TV settings, thats if your TV supports this feature.

[Chodley]

Strange behaviour but it sounds like a hdmi cec confusion of some sort.

[Jeepy]

My mini box does the same thing but oddly only in the early morning (around 2-5am)  unlike our friend mine is connected by wi-fi EE7 with a very strong signal .  I will try what you said about starting the mini first but the sky button doesnt do anything on the mini set up unlike the main box .

[Laing1]

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@Jeepy wrote:

My mini box does the same thing but oddly only in the early morning (around 2-5am)  unlike our friend mine is connected by wi-fi EE7 with a very strong signal .  I will try what you said about starting the mini first but the sky button doesnt do anything on the mini set up unlike the main box .

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@Jeepy your problem sounds like the main box/mini box are set to eco mode if its only at that time you are having problems try setting tje mini box and the main box to either active or none 

see below for standby settings 

https://www.sky.com/help/home/sky-tv/sky-tv-q/using-sky-q/settings-and-preferences-q-test/standby-se...

[Jeepy]

Excellent thank you , it seems so obvious now you have pointed it out 🙄😁