Paramount+ activation error MYSKY_2306

[Jason+Cuddy]

When I go to add paramount+ via apps (I am a sky cinema customer so should get it free) it gives me this error message when I "Confirm"

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MYSKY_2306

I've been trying for a few days now, how do I fix this or how long do I need to wait??

(I get the same error if I try to add Discovery+ also)

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Cute]

Same happens to me got sky cinema and it wont let me acivate paramount followed instructions wants me to add cinema again and charge me again help please

[Tom-W19]

Hi @Jason+Cuddy 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[jayceecee]

• Same issue here, three premium rate calls into Sky & still not resolved, really not good enough folks !!

[Gingersfb]

I've got exactly the same problem, how did you fix it?

[jayceecee]

Still not resolved, despite numerous calls to Sky, last one was over an hour.....no confidence in their ability to determine the problem even though they've opened a case with the "back office" who basically don't respond or do anything.

I have had several promises of a callback but they never call, always leaving it up to me to call their premium rate support to find out whats happening.

The same error pops up for Discovery+ so its not a Paramount+ issue, we've even signed in on the Sky Q box with a separate eMail for a Paramount+ trial & it worked no issues.

Hope you have more success but I wouldn't hold your breath !!

[Mrs+G+3]

I've just solved this with Discovery+ , should be the same with Paramount. Go to Paramount online first and make a free account, then go direct to the app on sky and sign in there to link together. It should show you a QR code and number. Scan the QR with your phone and enter the number, Success- hope it works for you.

[Speirsy4]

Been trying for 5 days now even the engineer that was out on Wednesday setting up the skyQ box was getting the error message . I have called sky twice was on for over an hour both times and still no further forward . NOT HELPFUL . I was told I could only do this once a day to try and activate it and would need to wait 24 hours to try again . They have had me switch off the box then back on , reset the APPS , back off back on . Wish someone who knows what they are doing would get back to me . 

[Speirsy4]

Tom can you please assist 🥺

[jayceecee]

this does indeed let you sign onto Paramount on Sky Q , I expect it to discontinue working when i cancel the 7 day trial though...I'll let you know in a few days !!

Pretty poor support from Sky, they really have no idea what the issue is, maybe it's time for engineering to get properly involved & not leave it up to the service support staff to keep following "scripted" routines that clearly are not solving the issue.

[Gingersfb]

I have the same issue, how did you fix it? Thanks 

[jayceecee]

i signed up for the 7 day free trial, used the same email & pwd for sky,then signed in on Sky  Q, when the trial expires in a few days I'll let you know if it still works, I suspect it wont 😞 

[jayceecee]

So, the free trial with Paramount + ended , I signed out of the app in Sky Q and tried to activate the subscription again......no joy (as expected).
Called Sky again and promised a callback within 5 working days..never happened.
Called them again and after a bit of persuasion they agreed to send out an engineer.

Nice guy arrived , explained the issue and we both agreed this did look lik not a hardware issue but as this was the recommended fix from tech support he replaced the Sky Q main box.

Discovery + which had never worked was now working (minor victory).
Paramount+ still not working , same issue.
He recommended I contact Paramount+ directly to sort out the login issues.

Raised my 4th case with Paramount+ via eMail because there's no phone number to contact the, & their smart chat is next to useless.

Pretty soon I'll be cancelling Sky Cinema  , asking for a full refund and then I'll just sign up directly to Paramount+ 

[Gingersfb]

I'm in the same situation. Sky acknowledged that there was an issue there end but didn't know when it would be fixed. It's shocking that Sky are offering a service that they can't deliver on. I've been a Sky diamond customer for 20 years and am contemplating leaving them over it.