Box 1, returned due to being faulty - had to keep unplugging it, kept losing connectivity. Box 2 delivered, set it all up. Day 1 Watching a recording, it shut down, couldn't do anything, unplugged the box. Day 2, mini box upstairs not connected, checked Q box, the fan was very loud, unplugged the box again. During the day watching a recording, paused the programme, tried to continue and the controls did nothing. Unplugged yet again. Day 3, the fan again very loud, mini box not connecting, switched off the box. Again, watching a recording the box just shut down, but wouldn't turn back on again. Yet again, unplugged the box.
Day 4 an engineer came to sort out the problems! Brought a 'new' box with him, that went pink screen, tried another box, that also went pink screen! The third box worked. Last night whilst watching on this, for us new box, a recording it shutdown, so we had to unplug the box. Today, just sitting, not watching anything the fan started, so yes we had to unplug yet again.
The engineer mentioned it could be the extension lead that was causing a problem, we changed that, we have also changed the socket we use, not sure what else we can do.
Constantly changing boxes is time consuming, reconnecting to apps etc and losing all the programmes recorded.
We are currently paying for something that is not fit for purpose and we need someone who really knows what they are doing to sort this out for us. We have to consider cancelling our contract, at no cost to us, as we are not getting a very good service.
