Disney+ App Error Code 1017

[Davy58]

I'm getting Error code. 107 services_startup_failure on both pucks plus same on my LG TV but works on my Apple TV. Any ideas anyone? Thanks..

Moderator note: subject of thread updated to better reflect the conversation

[mikealanr]

Hi @Davy58 

Given that the app is Disney's and it's happening on a non Sky version of the app. I would say the best course of action into contact Disney. It may be something to do with your ISP such as geoblocking however Disney dont list the code here:

https://help.disneyplus.com/en-GB/category/error-codes

There is support contact info at the bottom of that page.

From a puck perspective you can try powering them off for a few minutes at the mains and running an app refresh in settings to see if it helps.

MikeAlanR

[lettice]

Think the code should be 1017

That has been quite a common error on here recently and is normally solved by doing a cache clearing of the device and a broadband router restart.

Would suggest power recycling your broadband router.

When your router is back, power recycle your LG.

For your Sky Stream puck, once your router has been restarted as above,  restart the Sky puck as described here;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

[Kevinmcc]

Hello. Can anyone help with this? No issues with other apps, no issues with wifi, tried switching off and on, tried leaving it overnight, tried refreshing apps but for days now same message trying to access disney+ through sky stream puck

[paulw74]

Getting the same, been like it for a couple of weeks. Disney works fine on other devices just not the sky pucks. Needs looking into from Sky themselves, not sure it's a purely Disney problem 

[Kelsingra · Accepted solution]

Hey all,

I just wanted to confirm that Disney+ rolled out a fix for this issue and been resolved now. I am locking the thread, if you experience any more problem with your services, please feel free to post a new thread about it! 😊

Thank you for your patience and getting involved in our Sky Community! 🙂