Netflix: Red Spinning Circle on Launch

[Chodley]

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@denis.estevez wrote:

As a matter of fact, the easiest way to get you back up and running is: 1) switch sky box off/or stand by (definitely there is zero need to unplug it at the socket!). 2) go to Netflix portal on PC/Tablet and sign off your sky device only on your account (under manage your devices). 3) switch sky box on/wake it up from stand by 4) launch first the youtube app in skybox 5) play something inside sky's youtube app, 6) exit youtube app via home button on remote, 7) launch netflix, wait a few seconds, and hey presto we are in! At least for me that works every single time now. Which is why i can replicate the issue with these exact steps. Please note Sky: this is not a solution!! it's a workaround and Sky should fix this with proper coding/developing the app or a software/box update ASAP

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Interesting!

and yes they are working on a proper fix.

[Chodley]

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@denis.estevez wrote:

I don't think this has been fixed, so I will join in on the me-too campaign here!

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If that was a response to me, I meant the instructions had been fixed, not the problem!

[Stephen122]

Netflix not working. I've checked software and hardware. Turned everything on and off , unplugged it etc. I just get the logo and timing circle....

[lily+collins]

the word netflix appears on screen withn a circle going around

[denis.estevez]

Fully rebooting/unplugging from wall and then sign out of Netflix portal on PC was tried before posting my steps. It just keeps on reoccurring after using other apps and then switching back to Netflix. For me the full reboot method does not work. But the one I posted does. 

[Yidangel]

I have tried all the options on here but it's still not working. The tv in the garden runs off wifi works ok., the bedroom one on the mini box does but my main box will not. My tv was so old I even brought a new one and to my dismay it's the same

any ideas what I do now??

[Chodley]

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@Yidangel wrote:

I have tried all the options on here but it's still not working. The tv in the garden runs off wifi works ok., the bedroom one on the mini box does but my main box will not. My tv was so old I even brought a new one and to my dismay it's the same

any ideas what I do now??

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What options have you tried? ("All" is not a useful diagnostic)

[Yidangel]

Nope the u tube thing did not work for me 😭

[Chodley]

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@Yidangel wrote:

Nope the u tube thing did not work for me 😭

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Did you try what's documented in the "Answer" post?

p.s. it doesn't take much longer to type "youtube" than whatever "u tube" is 🙃

[Yidangel]

Yes I did and what's in all the other answers but nothing it budging it 

[caesarome]

@Stephen122 

I have moved your post to this large topic where this issue is being discussed in the Sky Q forum. There is a possible fix here in the second post:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4694387/highlight/true#...

[Anonymous]

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@denis.estevez wrote:

Fully rebooting/unplugging from wall and then sign out of Netflix portal on PC was tried before posting my steps. It just keeps on reoccurring after using other apps and then switching back to Netflix. For me the full reboot method does not work. But the one I posted does. 

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That's because the steps are to sign out of all devices (rather than just the Q box) on the PC or phone first and then reboot the Q box. Not the other way around. Or at least that's what's worked for many on here.

[Anonymous]

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@Yidangel wrote:

I have tried all the options on here but it's still not working. The tv in the garden runs off wifi works ok., the bedroom one on the mini box does but my main box will not. My tv was so old I even brought a new one and to my dismay it's the same

any ideas what I do now??

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Out of interest, what made you think buying a new TV would solve a problem on the Q box?

That said, I suppose inadvertently you have solved the issue, as it must be a smart TV you've bought. Just use the TV's Netflix app instead.

[Chodley]

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@Yidangel wrote:

Yes I did and what's in all the other answers but nothing it budging it 

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Will be very interesting to see if the fix, when it appears, will solve this since you (not just you) seem to have something different going on as that has worked for a lot of people.

[caesarome]

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@lily+collins wrote:

the word netflix appears on screen withn a circle going around

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@lily+collins 

I have moved your post to this large topic where this issue is being discussed in the Sky Q forum. There is a possible fix here in the second post:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4694387/highlight/true#...