Netflix not working

[caesarome]

@Vix6 

Are you seeing the spinning circle ?

[Vix6]

Yes. I can't get past the spinning circle. No option to log out/in.

[Chodley]

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@Vix6 wrote:

Yes. I can't get past the spinning circle. No option to log out/in.

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Try following the temporary fix instructions in the "answer" post on the first page.

ignore the step 7 about starting the Q app and logging out as you can't do that, it's a mistake I've asked them to edit.

[Catboyd]

Thanks for your reply.

I opened Netflix via a web browser and through that account I signed  out the Sky box via the account menu. I didn't log out of Netflix:

It made no difference either way. It is still not working. 

[Chodley]

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@Catboyd wrote:

Thanks for your reply.

I opened Netflix via a web browser and through that account I signed  out the Sky box via the account menu. I didn't log out of Netflix:

It made no difference either way. It is still not working. 

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And you restarted the Q box afterwards? I don't know why but this seems to be a step that helps.

[Chodley]

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@Vix6 wrote:

Yes. I can't get past the spinning circle. No option to log out/in.

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Ignore what I said in the earlier post about step 7. That has been fixed now.

[denis.estevez]

I don't think this has been fixed, so I will join in on the me-too campaign here!

[denis.estevez]

This is definitely a horrendous bug which must affect many more other users, since I can replicate each time the solution suggested: which is to sign out of my sky device via netflix portal on pc/browser, then stand by the unit off/on for a minute, then launch youtube app on he skybox, play something on it, exit, and now launch the netflix app, and hey presto it works. It then stays signed in or active like this as long as the netflix app is the latest app to be launched/used. If you then try to launch youtube or another app, and play something in there, and then go back to netflix, you have to start this process from the top all over again to get it going once more. Sky, fix this ASAP, please! 

[Anonymous]

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@denis.estevez wrote:

This is definitely a horrendous bug which must affect many more other users, since I can replicate each time the solution suggested: which is to sign out of my sky device via netflix portal on pc/browser, then stand by the unit off/on for a minute, then launch youtube app on he skybox, play something on it, exit, and now launch the netflix app, and hey presto it works. It then stays signed in or active like this as long as the netflix app is the latest app to be launched/used. If you then try to launch youtube or another app, and play something in there, and then go back to netflix, you have to start this process from the top all over again to get it going once more. Sky, fix this ASAP, please! 

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"then stand by the unit off/on for a minute" You are turning the box off at the wall (or unplugging it for a minute) are you not? It's not enough to just leave it in standby.

You don't (or shouldn't) need the Youtube trick if you've removed all Netflix devices online and then done a full reboot of the Q box.

[denis.estevez]

As a matter of fact, the easiest way to get you back up and running is: 1) switch sky box off/or stand by (definitely there is zero need to unplug it at the socket!). 2) go to Netflix portal on PC/Tablet and sign off your sky device only on your account (under manage your devices). 3) switch sky box on/wake it up from stand by 4) launch first the youtube app in skybox 5) play something inside sky's youtube app, 6) exit youtube app via home button on remote, 7) launch netflix, wait a few seconds, and hey presto we are in! At least for me that works every single time now. Which is why i can replicate the issue with these exact steps. Please note Sky: this is not a solution!! it's a workaround and Sky should fix this with proper coding/developing the app or a software/box update ASAP

[denis.estevez]

@Anonymous there is no need whatsoever to do a full reboot with the steps i just posted. Rebooting and taking the plug out of the wall takes aaaaagess for it to do a full reboot. Launching YT app avoids this huge and time consuming hassle. at least for me this works like this.

[denis.estevez]

@Anonymous Also, bear in mind i needed a much faster workaround than the original workaround, since i use, switch and go from netflix to youtube/bbc iplayer etc etc apps all the time. So my sky's netflix always gets hunged in the red spinning circle as soon as another app gets used and try to go back to Netflix. So this is the fastest workaround I could derive based on the original "solution/workaround" presented in this thread so as to avoid wasting a lot of time unplugging the unit on/off at the socket (or having to turn off the full electrical mains) as I used to.

[Annaellwood]

Hi I can't get onto my Netflix it just keeps spinning  

[Daniel0210]

@Annaellwood 

I've merged your post into the large thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2) and other possible temporary fixes.

[Anonymous]

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@denis.estevez wrote:

As a matter of fact, the easiest way to get you back up and running is: 1) switch sky box off/or stand by (definitely there is zero need to unplug it at the socket!). 2) go to Netflix portal on PC/Tablet and sign off your sky device only on your account (under manage your devices). 3) switch sky box on/wake it up from stand by 4) launch first the youtube app in skybox 5) play something inside sky's youtube app, 6) exit youtube app via home button on remote, 7) launch netflix, wait a few seconds, and hey presto we are in! At least for me that works every single time now. Which is why i can replicate the issue with these exact steps. Please note Sky: this is not a solution!! it's a workaround and Sky should fix this with proper coding/developing the app or a software/box update ASAP

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If you try it again but try FULLY rebooting the box you may not have to do it again though. If that works permanently for you then it's a lot quicker than doing it over and over your way.