Netflix: Red Spinning Circle on Launch

[pie5]

Mine looks to be finally working again now. I had to try everything at least twice, and then I lost all my apps in my SkyQ box. One last reboot this morning and it seems to be back, at least for now...

I'm not going through all that each time I want to watch Netflix though. They really need to just fix this issue. Looking at this thread its been going on months. 

[Loz232323]

I'm having the same problem. I'm getting the red Netflix and the spinning circle but doesn't connect.

[Daniel0210]

@Loz232323 

I've moved your post into the main thread discussing this. See the post currently marked as the answer (post 2) and other temporary fixes mentioned. 

[Anonymous]

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@pie5 wrote:

Mine looks to be finally working again now. I had to try everything at least twice, and then I lost all my apps in my SkyQ box. One last reboot this morning and it seems to be back, at least for now...

I'm not going through all that each time I want to watch Netflix though. They really need to just fix this issue. Looking at this thread its been going on months. 

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Just remove all devices from the online Netflix account, there's little point keep refreshing the apps.

[pie5]

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@Anonymous wrote:

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@pie5 wrote:

Mine looks to be finally working again now. I had to try everything at least twice, and then I lost all my apps in my SkyQ box. One last reboot this morning and it seems to be back, at least for now...

I'm not going through all that each time I want to watch Netflix though. They really need to just fix this issue. Looking at this thread its been going on months. 

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Just remove all devices from the online Netflix account, there's little point keep refreshing the apps.

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I did that, it didn't help at all. The only thing that seemed to help in the end was refreshing the apps and then rebooting the box (or the third or fourth try).

[Chodley]

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@pie5 wrote:

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@Anonymous wrote:

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@pie5 wrote:

Mine looks to be finally working again now. I had to try everything at least twice, and then I lost all my apps in my SkyQ box. One last reboot this morning and it seems to be back, at least for now...

I'm not going through all that each time I want to watch Netflix though. They really need to just fix this issue. Looking at this thread its been going on months. 

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Just remove all devices from the online Netflix account, there's little point keep refreshing the apps.

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I did that, it didn't help at all. The only thing that seemed to help in the end was refreshing the apps and then rebooting the box (or the third or fourth try).

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Did you reboot the Q box after force-signing-it-out? That seems to help that workaround be effective.

[Chodley]

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@smurdoch78 wrote:

Yeah but it says log out on the Web browser.  And log out on the Sky Q box.  So couldn't do the box bit.  

But I switched off foe the 10 millionth time after logging out on the browser and it appears to be working.  

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I'm glad it's working for now but you seem to have misunderstood the instructions.

you use the "Account / manage Access and devices" menu on another device (e.g.  a browser on a PC but the netflix phone app works too) to Sign out the Sky box like this (I don't have a Q box signed in at the mo so it is only showing my ipad and phone)

[BigR666]

I'm having this same issue on the mini Q box. Tried all the work arounds and still no joy, very frustrating. 

[Geordie161263]

I have had the same issues for the past week, but I explained to the Sky assistant that I can get "Netflix" via my Mini Q Box but not on my main TV in my living room.

Since this I was advised to "Go To Settings" then type in 001 which then sent me to a section where I can reset Sky all together, which the Sky Assistant said he's "99.9%" sure this will "Stop" Netflix buffering with the round red circle, this should take up to an hour to correct itself and out me back to where I started from.. Hopefully I then can click on Netflix and all will be fixed......"I say with bated breath".... 

[Anonymous]

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@Geordie161263 wrote:

I have had the same issues for the past week, but I explained to the Sky assistant that I can get "Netflix" via my Mini Q Box but not on my main TV in my living room.

Since this I was advised to "Go To Settings" then type in 001 which then sent me to a section where I can reset Sky all together, which the Sky Assistant said he's "99.9%" sure this will "Stop" Netflix buffering with the round red circle, this should take up to an hour to correct itself and out me back to where I started from.. Hopefully I then can click on Netflix and all will be fixed......"I say with bated breath".... 

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Did they point out that that will remove all recordings, all scheduled recordings and sign you out of all Apps on the box? It also resets any settings you may have changed in the past and remove your WiFi connection if that's what you use.

Just removing all devices from the Nelfilx account online or through your phone usually works.

[Peter0564]

Brilliant! Thanks 🙂

I only had to get to step 6 and it helped and cleared it!

[pmott56]

Netflix isn't loading again, we seem to have this issue almost every time we want to load it. It just spins the only way around it is to switch off the sky q box, surely we shouldn't have to do this all the time, we pay for this app?

[Daniel0210]

@pmott56 

I've moved your post into the main thread discussing this. See the post currently marked as the answer (post 2) and other temporary fixes mentioned. 

[caesarome]

@pmott56 

Have you done this:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

[Jane514]

Hi @Chodley @Chloe-W22

Netflix is finally working and I swear I heard a Ta-daa as it came back on 😁 I used Netflix on my phone to sign out of all my devices, rebooted ye olde Sky box, said the magic word and lo and behold Netfix flickered back to life.  I've checked it twice today just to make sure and it's still working.

Thanks to everyone who has posted about this and all the help I've received, I'm keeping everything crossed that I don't have to come back again.