Netflix as stopped working

[Cutdown]

It stopped working it's just got a spinning circle 

[Daniel0210]

@Cutdown 

I've moved your post into the large thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2). 

[caesarome]

@Jane514 

Is this what you tried (each step in turn):

I have moved your post to this large topic where this issue is being discussed in the Sky Q forum. There is a possible fix here in the second post:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

@Cutdown 

Give those steps on this link a try as well.

[smurdoch78]

I am trying these fixes.  How can I possibly sign out of Netflix on the Sky Q box if I can't get into it in the first place.  There are no options on the black screen with the red circle.  Pressing left does nothing.  

I also have no option to opt out of testing or whatever in my account.  And yes I've refreshed the apps.  And yes I've turned it off and on.  

Nothing works 

[best+of+the+best]

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@smurdoch78 wrote:

I am trying these fixes.  How can I possibly sign out of Netflix on the Sky Q box if I can't get into it in the first place.  There are no options on the black screen with the red circle.  Pressing left does nothing.  

I also have no option to opt out of testing or whatever in my account.  And yes I've refreshed the apps.  And yes I've turned it off and on.  

Nothing works 

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Fair comment @smurdoch78 login to Netflix via a webbrowser or use the Netfix app via mobile device tablet laptop pc

1. Select your profile select Account

2. When in your account select Security & Privacy 

3. Select Sign out of all devices follow the onscreen prompts.

Simple.

[smurdoch78]

Yeah but it says log out on the Web browser.  And log out on the Sky Q box.  So couldn't do the box bit.  

But I switched off foe the 10 millionth time after logging out on the browser and it appears to be working.  

[Anonymous]

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@smurdoch78 wrote:

Yeah but it says log out on the Web browser.  And log out on the Sky Q box.  So couldn't do the box bit.  

But I switched off foe the 10 millionth time after logging out on the browser and it appears to be working.  

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Nobody has posted that you log out of Netflix on the browser, you go into the account settings and remove the Sky box devices from the account.

[best+of+the+best]

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@smurdoch78 wrote:

Yeah but it says log out on the Web browser.  And log out on the Sky Q box.  So couldn't do the box bit.  

But I switched off foe the 10 millionth time after logging out on the browser and it appears to be working.  

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Step 3 Sign out of all devices 

You said you couldn't sign out of the Sky Q box as you had the red spinning circle some workarounds work some don't 

Signing out of the Sky Q box  via your Netflix account is another option selecting sign out of all devices is also another option.

Watching via another device not Sky Q is another option 

[pie5]

Getting this myself.

Hard rebooting my box worked yesterday but issue has come back today and now not working.

So frustrating.

[Dacey36]

Netflix not loading,red circle just keeps spooling round and round. Help

[caesarome]

@Dacey36 

Give this a try:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

[caesarome]

@pie5 

Have you tried this:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

[foxierowan]

I tried every single thing that had been mentioned/suggested.

[caesarome]

@foxierowan 

If you have tried what was on the link in the post above then you could fill in this form to let Sky know:

https://forms.office.com/e/VGr0tUpv67

[Anonymous]

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@foxierowan wrote:

I tried every single thing that had been mentioned/suggested.

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With all due respect, you stated that you couldn't get into the hidden engineers menu and that it either doesn't exist or no longer works which is patently incorrect. Is there anyone there who can go through the steps with you to remove your devices from the Netflix account online?