Netflix won’t load

[Jeany1]

I am having the same issue works for a couple days then just loading again

[Anonymous]

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@Chodley wrote:

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@Nile2977 wrote:

Pretty much tried everything mention here. Router off. App refresh. Q box on/off etc. 1 thing I did do not mentioned elsewhere was go into netflix account via Internet. Sign out your Q box. Then turn off your sky q. Reset button first. Turn off. Leave five minute. Let load up like normal and netflix worked fine. I dont know worth a try. Wonder if it loses the link and signing out forces sky q to sign it back in? 

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That's what we've been saying repeatedly but it's further into the thread that someone spotted it so you probably didn't get to it as it's a beast! 🙂

Don't think it loses the connection but we think maybe the authentication token gets corrupted or something and when it has to request a new one...

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It was bugging me that I couldn't remember who came up with the 'fix' in the first place and I've been trolling through the thread looking for the first mention. It was @Sam9999 👍 at the end of November last year (although it seems longer than that 😉 )

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4495318/highlight/true#...

I would reboot the Q box after removing the device from the Netflix account however.

I still don't know what Sky did to my account (delete the authentication token remotely maybe?) at the end of July or start of August last year but it's been perfectly fine ever since.

[Anonymous]

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@Jeany1 wrote:

I am having the same issue works for a couple days then just loading again

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Try the solution I posted here (credit to @Sam9999 ):-

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4687946/highlight/true#...

[Anonymous]

Can this thread be merged please mods?

[lihpnamrog]

Netflix on our sky box isn't working but is working on my daughters laptop 

[Daniel0210]

@lihpnamrog 

Are you seeing a red spinning circle? 

[lihpnamrog]

@Daniel0210 @Yes the red circle, I've just been on the phone to sky it appears there is a problem at their end !!

[Daniel0210]

@lihpnamrog 

See this lengthy thread on this subject

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/td-p/4428388

[Johnnymc1]

Thanks for the posts everyone, did the 001 and reset apps yesterday thank you for that info worked at that time just went to go on Netflix and its gone again so will try the log out and reset advice given by a few with thanks 

[Johnnymc1]

Hi have signed out of netflix and reset q box re paired remote all working for now test will be tomorrow when go back thanks to all

Kind regards 

[PhilFisk]

Netflix wont load from App on Sky.  Broadband check is saying ok, but Netflix wont load today.  Working intermittantly at the moment.

[Chodley]

Should not need to reset settings on the Q box after force-logging it out, just reboot it.

[MarkGoldsmith]

What Sky TV service do you have as you have posted this in the Sky Go forum, which is itself an app so has no link to Netflix at all?

[Budlou11]

I'm waiting to for 2 TVs to be added to my devices. A TOSHIBA and a SAMSUNG many thanks Louise Aldous 

[Pink14]

Everytime i go to watch Netflix on sky q box it isnt loading, ive done all the usual stuff, unplug,switch off at mains blah blah blah... HELP !!