24 Sep 2023 02:33 PM - last edited: 20 Mar 2024 11:45 AM by KevNewMedia
Hi
Netflix is often not working on SkyQ. We have checked the Netlfix website and there are no problems with Netflix itself.
We rang up before and sky had directed us to the hidden menu to "refresh apps". However, the "Refresh apps" is no longer there, or perhaps moved?
We have Sky Broadband Ultrafast 1 (FTTP) and are getting good speeds.
Advice appreciated on what might be causing this issue, and where we can locate "Refresh apps".
Thanks
Moderator note: subject of thread updated to better reflect the conversation
21 Dec 2023 04:37 PM - last edited: 20 Mar 2024 01:49 PM
Posted by a Sky employeeHi everyone,
I wanted to thank your ongoing contribution to this thread, we’ve been working behind the scenes with Netflix and are working to get this resolved as soon as possible.
We have 2 active threads on the Community forum that we’re eager to clearly separate your issue with Netflix, below can you tell me what applies to you;
If your app is crashing, we implemented a change to the app that we believe will stop the app crashing to the home screen. Please let me know if you are experiencing this problem specifically.
If you’re seeing the red spinning circle, we’d like some of customer examples to look closer at. If you would like to offer your support, please fill in this form: https://forms.office.com/e/VGr0tUpv67
There are some workarounds we can also suggest, we’d be eager to know if any of these have helped you:
Reset the settings:
Resetting the settings will clear any remote pairings you have setup. To re-pair your remote to your Sky Q box, follow our online help guide. Resetting the settings will also reset:
Sign Out of device through Web Browse:
Opt out of A/B test groups:
I'll be marking this post as the thread 'Answer' as more people are likely to see it. Thank you,
05 Jun 2023 08:51 PM - last edited: 29 Nov 2023 02:47 PM by Daniel-F
Netflix will not load - keep buffering
Moderator comments: edited title
05 Jun 2023 09:10 PM
Posted by a Superuser, not a Sky employee. Find out more
@Teresa+SB wrote:
Netflix will not load - keep buffering
Assume you have tried rebooting your Q box @Teresa+SB
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
07 Jun 2023 10:39 AM
I have the circle going round when I try to access the Netflix app on the sky menu
07 Jun 2023 10:42 AM
Tried that
07 Jun 2023 11:23 AM
Posted by a Superuser, not a Sky employee. Find out more
@Teresa+SB wrote:
Tried that
Hi @Teresa+SB
Have you tried refreshing the Apps in the Hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.
Refresh Apps can take up to 24 hrs to complete .
07 Jun 2023 06:55 PM
We had sky fibre fitted on Monday we cannot connect to apps on tv or the hive and Alexa
26 Jun 2023 08:54 PM
Netflix app not working on Sky Q box. One day it loads, the next day it doesn't. Now it seems to be completely defunct. I've tried Sky box on/off, updating Sky box, 0,0,1 on settings and apps refresh, everything that has been prescribed as a fix. Now assuming that there is either an inherent issue with Netflix app on Sky Q experienced by many, or my Sky Q box is malfunctioning. Has anyone else managed a permanent fix? If I paid for Netflix subscription through Sky would this magically fix the issue? Just being sceptical 😛 thanks in advance.
27 Jun 2023 08:49 AM
Posted by a Superuser, not a Sky employee. Find out more
@Robin34 wrote:
Netflix app not working on Sky Q box. One day it loads, the next day it doesn't. Now it seems to be completely defunct. I've tried Sky box on/off, updating Sky box, 0,0,1 on settings and apps refresh, everything that has been prescribed as a fix. Now assuming that there is either an inherent issue with Netflix app on Sky Q experienced by many, or my Sky Q box is malfunctioning. Has anyone else managed a permanent fix? If I paid for Netflix subscription through Sky would this magically fix the issue? Just being sceptical 😛 thanks in advance.
Hi @Robin34 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?
11 Jul 2023 07:53 PM
Thanks @Quoman7. The Netflix app has been working on SkyQ the past few weeks, but again decided to stop loading yesterday and today. So I took your advice and turned off router and sky box and reloaded it all. Worked a treat! If it requires this level of rebooting every couple of weeks I can live with it. But if it starts playing up frequently like it did before, sad times. For now, your advice has worked so thank you. Kind regards.
15 Jul 2023 08:08 PM
I've tried this and Netflix still won't load. I've turned everything off and unplugged to but nothing helps
24 Jul 2023 03:46 PM
I've had the same problem for a few weeks.
31 Jul 2023 01:46 PM
I am constantly getting the loading page for Netflix and it just doesn't load! Have tried unplugging, have tried the hidden apps refresh, nothing is working, it's getting ridiculous now.
31 Jul 2023 01:56 PM
Welcome to my (and others) world 😞
A reboot is the only thing that will resolve it although not permanently, the last time I bothered it took all of 12 hours maximum before it fell over again.
I didn't know the Apps refresh can take 24 hours so I'm not sure of what use that is, it's made no difference to mine anyway.
12 Aug 2023 04:25 PM
Same issue for me - Netflix just spins and spins and never loads, clearly an issue with Sky. Is this being investigated?
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion