Netflix: Red Spinning Circle on Launch

[Chodley]

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@Andrew_cusick wrote:

This is weird, but clearly a Sky box issue - I have sky q with repeater box upstairs. The main box gets red circle of death, but the repeater box loads netflix ! - go figure that ! , I've tired all the various resets etc. and sometimes you get a day or two respite, other times it doesn't work at all £102 a month and I can't get the full service - pretty rubbish guys 

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The app is running locally on the mini so it's entirely possible a problem on the main Q box doesn't affect that.

You mentioned resets. Have you tried the "manage devices" solution a few posts above?

[Meems]

Yes, all the Sky ones. I've changed the settings on my Netflix and deleted the Q box from it. Then relaunched on Sky Q App. Took 24 hrs. Seems to be working so far.

[Meems]

Spoke too soon. Three days and it's not working again!

[ForestHillJulie]

Hi, 

My Netflix app is not working today. I get through to the screen that says 'Netflix' and it's just a constantly spinning red circle and it's stuck there. I've looked at previous similar issues and can't find anything helpful. Everything else on my SkyQ box works fine. Any ideas? Thanks

[oldfella]

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@ForestHillJulie wrote:

Hi, 

My Netflix app is not working today. I get through to the screen that says 'Netflix' and it's just a constantly spinning red circle and it's stuck there. I've looked at previous similar issues and can't find anything helpful. Everything else on my SkyQ box works fine. Any ideas? Thanks

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Try rebooting your Q box @ForestHillJulie @it may help.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Chodley]

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@Meems wrote:

Spoke too soon. Three days and it's not working again!

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The fact it took 24 hours made me think it wasn't related. Try it again and see what happens. Kicking that device off should force the Q box to redo its authentication and for most people that has cleared the startup "hang" so if it doesn't work immediately, sounds like there's another issue that just has the same symptom.

[Simon+M-C]

Having tried the app refresh, and box reset through unplugging, logging out from Netflix on the Sky box from the browser  - nothing was resolving the red spinning circle.  (Is this Sky issue the new Xbox spinning circle of death?). As not much recorded, have also followed the advice here and performed a hard drive rest too.    This has worked.  Be grateful of course for a fix and software upgrade to prevent this in the future, as a this hard drive rest essentially means recording  and series linking basically become redundant, and that's most of the benefit of the Sky box.  

[JohnL4]

I have the same issue. So annoying.

I have also tried refreshing the apps.

its very random. Sometimes it works and other times not. Spinning red wheel.

Any advice would be appreciated.

[Chodley]

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@Simon+M-C wrote:

Having tried the app refresh, and box reset through unplugging, logging out from Netflix on the Sky box from the browser  - nothing was resolving the red spinning circle.  (Is this Sky issue the new Xbox spinning circle of death?). As not much recorded, have also followed the advice here and performed a hard drive rest too.    This has worked.  Be grateful of course for a fix and software upgrade to prevent this in the future, as a this hard drive rest essentially means recording  and series linking basically become redundant, and that's most of the benefit of the Sky box.  

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So did you try the "manage devices" solution that's in the "answer" post and has been more succesful than most?

[Simon+M-C]

Yes and it didn't work. 

[Chodley]

Interesting. I am convinced there are >1 problems that have the same symptoms.

[Anonymous]

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@Chodley wrote:

Interesting. I am convinced there are >1 problems that have the same symptoms.

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It's interesting that a box reset solved the problem as that would presumably remove any expired or corrupted authentication token stored on the box. You'd think removing the device from the online account would do the same but maybe not.

[TonyWardle]

Same issue with Netlix not launching and the "Red Spinning Cirlcle". Thiis has suddely started to happen in the last few weeks. Netflix works with no issues on other devices. As suggested on other posts have logged off Netflix on other devices, reset apps, etc etc but no joy. Restarting SkyQ box eventually works, but only for a day. Please get this fixed Sky asap.... you are giving me another reason to consider is my subscription with you worth it!

[Alan329]

Is there a capacity issue with Netflix through Sky Q box?  Normally when you select Netflix it loads straight away, but a couple of weeks ago on Friday night, it would not load, I just kept getting the spinning red circle.  All the other streaming services loaded fine such as Prime, Paramount, Disney, Apple and the next day, Netflix worked fine.  Last night (Saturday), same thing again, spinning red circle and wouldn't load.  Again, all the other streaming channels worked fine and at midnight Netflix would eventually load.  This suggests that at peak times there is a capacity issue which is not great when you can't use a service you are paying for.

[oldfella]

Hi @Alan329 

See following thread

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4516173#M621453