Netflix often not working on SkyQ

[rogon]

So fed up trying to watch a series on Netflix and having to wait 10 minutes for the sky app to open up , pay for a service and then not being able to access it. Frustrating. 

[Chodley]

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@rogon wrote:

So fed up trying to watch a series on Netflix and having to wait 10 minutes for the sky app to open up , pay for a service and then not being able to access it. Frustrating. 

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Doesn't your TV have a netflix app?

[Anonymous]

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@Chodley wrote:

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@rogon wrote:

So fed up trying to watch a series on Netflix and having to wait 10 minutes for the sky app to open up , pay for a service and then not being able to access it. Frustrating. 

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Doesn't your TV have a netflix app?

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Or at least try Sam's fix:- 

https://helpforum.sky.com/t5/Sky-Q/Netflix-often-not-working-on-SkyQ/m-p/4510468#M620067

[Chodley]

Sounds different this one - opens after 10 minutes? would be very interesting to know if it resolves that.

[Anonymous]

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@Chodley wrote:

Sounds different this one - opens after 10 minutes? would be very interesting to know if it resolves that.

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I was thinking perhaps they've just got more patience than me when I had the issue 😉

[bri1234567890]

Try another app and actually log out off that app them open Netflix again

[Anonymous]

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@bri1234567890 wrote:

Try another app and actually log out off that app them open Netflix again

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That will only be a temporary fix in all probability as the problem seems to be an authentication issue, people need to try Sam's fix of removing the device from the Netflix account given  about 3 posts back.

[Chodley]

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@Anonymous wrote:

Mods, why do we have 2 active threads on what seems to be the same exact problem?

This on e and https://helpforum.sky.com/t5/Sky-Q/Netflix-often-not-working-on-SkyQ/td-p/4428388/highlight/false

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@Chloe-W22 can we merge these please?

[Craig44]

Was this ever resolved. Ours is still getting stuck on the Netflix logo shown but red circle just spinning away

[Chodley]

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@Craig44 wrote:

Was this ever resolved. Ours is still getting stuck on the Netflix logo shown but red circle just spinning away

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Tried the workarounds in the "Answer" post?

[Musanga]

This is happening way too frequently.   Sky must be aware of the bug but are doing nothing about it.  We shouldn't have to reboot our Q box every time.  So frustrating.  

[Chodley]

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@Musanga wrote:

This is happening way too frequently.   Sky must be aware of the bug but are doing nothing about it.  We shouldn't have to reboot our Q box every time.  So frustrating.  

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There are quicker / better workarounds that have worked for some people. Have a look at the Answer post in this

https://helpforum.sky.com/t5/Sky-Q/Netflix-Won-t-Load-Spinning-Circle/td-p/4327487

[Helena70]

What worked for us when we constantly had the whirring red circle on the tv, was to go into my Netflix account on my ipad. In the account drop-down I selected devices, and there i saw that both our iphones, ipads and the tv were currently logged in. Netflix only now allows two devices being used at the same time in one household, and considering we would never watch Netflix on either our phones or ipads, I just logged those out,just leaving the tv. I went back to the tv, opened the Netflix app, and voila, straight in, no red circle and it's been like that for a whole month now, never had a problem. If I ever have that red whirring circle again, I will just go into the Netflix account on the ipad and clear everything logged in apart from the tv. Try it, it might well work for you I hope!

[Chodley]

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@Helena70 wrote:

What worked for us when we constantly had the whirring red circle on the tv, was to go into my Netflix account on my ipad. In the account drop-down I selected devices, and there i saw that both our iphones, ipads and the tv were currently logged in. Netflix only now allows two devices being used at the same time in one household, and considering we would never watch Netflix on either our phones or ipads, I just logged those out,just leaving the tv. I went back to the tv, opened the Netflix app, and voila, straight in, no red circle and it's been like that for a whole month now, never had a problem. If I ever have that red whirring circle again, I will just go into the Netflix account on the ipad and clear everything logged in apart from the tv. Try it, it might well work for you I hope!

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I will laugh my head off if it turns out this is just a case of the SkyQ netflix app not reporting a "too many devices" error and just sitting there waiting instead.

[JJC]

Netflix is in Spanish. I speak English. Has my Q box been hacked?