Netflix Won't Load / Spinning Circle

[Anonymous]

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@Ken66 wrote:

Which fix as a few are listed. Simple answer would number greatly appreciated 

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From under the spoiler tag on the 2nd post, first page:-

Sign Out of device through Web Browse:

1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on Manage access and devices.
5. Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.
7. Go to your SkyQ box and launch the Netflix app on your SkyQ box.

Opt out of A/B test groups:

1. Log into Netflix via the web browser
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Scroll to the bottom
5. Turn OFF test participation 
6. Reboot device.  

Try them both as they're more likely to work permanently.

[Chodley]

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@Manestream wrote:

thing is, we should NOT have to be doing that. Not when your actually paying for the service.

I just say sod teh main SkyQ box and go upstairs, rest of family can watch sommat else or watch what ive watched upstairs (when netflix decides to work downstairs) at least im laid on bed, so if fall asleep i will be comfy LOL

But the main point is we should NOT be having to do any of this in the first place, it gets monotonous doing it every week (or every day). Its just easier to cancel try again cancel try again cancel try again load a diff app up, close it and try netflix again several times. sometimes it works sometimes it dont, just like teh other fix attempts.

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That ain't easier.

Obviously we shouldn't have to do it. That doesn't need saying. Not to me anyway.

[Anonymous]

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@Chodley wrote:

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@Manestream wrote:

thing is, we should NOT have to be doing that. Not when your actually paying for the service.

I just say sod teh main SkyQ box and go upstairs, rest of family can watch sommat else or watch what ive watched upstairs (when netflix decides to work downstairs) at least im laid on bed, so if fall asleep i will be comfy LOL

But the main point is we should NOT be having to do any of this in the first place, it gets monotonous doing it every week (or every day). Its just easier to cancel try again cancel try again cancel try again load a diff app up, close it and try netflix again several times. sometimes it works sometimes it dont, just like teh other fix attempts.

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That ain't easier.

Obviously we shouldn't have to do it. That doesn't need saying. Not to me anyway.

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I doubt anyone would say that and others repeating it ad naseum adds nothing whatsoever to the thread. I am puzzled when people come on stating that they won't try an easy fix (for the majority at least) or use the app on their smart TV meanwhile, as "it's Sky's fault" (possibly not true regardless).

From under the spoiler tag on the 2nd post, first page:-

Sign Out of device through Web Browse:

1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on Manage access and devices.
5. Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.
7. Go to your SkyQ box and launch the Netflix app on your SkyQ box.

Opt out of A/B test groups:

1. Log into Netflix via the web browser
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Scroll to the bottom
5. Turn OFF test participation 
6. Reboot device.  

Try them both as they're more likely to work permanently.

Or use the app on your smart TV or Amazon Firestick perhaps.

[Anonymous]

Mods, why do we have 2 active threads on what seems to be the same exact problem?

This on e and https://helpforum.sky.com/t5/Sky-Q/Netflix-often-not-working-on-SkyQ/td-p/4428388/highlight/false

[Sueldoc2410]

Okay getting frustrated now as this has been going on for months.  If I wanted to use the app via my smart TV I won't pay for it via sky.  It sometimes works for a while then stops (circle of death).  Tried both solutions from spoiler tag multiple times but they do not work for me.

[Chodley]

Ok pay for it direct then

It will cost you more, mind.

[Anonymous]

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@Chodley wrote:

Ok pay for it direct then

It will cost you more, mind.

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Correct.

Mind you they would have made their point. It's the principle of the thing isn't it?

😉

[Sueldoc2410]

Agree, I pay for a service and have signed a contract with Sky (regardless of cost).  Sky are not meeting their obligations.

[Chodley]

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@Sueldoc2410 wrote:

Agree, I pay for a service and have signed a contract with Sky (regardless of cost).  Sky are not meeting their obligations.

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What do the Ts and Cs of the contract say with regards to service level agreement and technical problems?

No, neither do I.

[DeborahWestwood]

I am having same issue it's just a red spinning circle, I pay for netflix through sky and I've not been able to watch it for a couple of months now 

[Chuck]

Hi Slender Robert ... Your 001 technique does nothing on my box

[Chodley]

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@Chuck wrote:

Hi Slender Robert ... Your 001 technique does nothing on my box

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You mean the installer's menu doesn't come up? Or it does but Refresh Apps doesn't help the problem?

[Anonymous]

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@Chuck wrote:

Hi Slender Robert ... Your 001 technique does nothing on my box

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If you mean refreshing the apps does nothing then it can take 24 hours for any effect to show as all of the apps are refreshed over time rather than all at once. If you mean the menu doesn't appear than you've made a mistake.

Either way the best option (by far, going off how many it's helped) is to do the following:- 

Sign Out of device through Web Browse:

1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on Manage access and devices.
5. Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.
7. Go to your SkyQ box and launch the Netflix app on your SkyQ box.

Opt out of A/B test groups:

1. Log into Netflix via the web browser
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Scroll to the bottom
5. Turn OFF test participation 
6. Reboot device.  

[Esmg]

This is quite frustrating, it's erratic and works ok sometimes and not others. I tried two fixes last night, the first was to update the software (took ages) which on its own didn't seem to help.

Elsewhere the guidance to get into the hidden menu to refresh apps doesn't work for me. I highlight settings, enter 001 and nothing happens. 

I then tried the fix immediately above here from Colin- both parts. That took a few mins to kick in but worked and let me load Netflix. Thanks Colin!

 I'm hoping it's not a temporary fix that needs to be repeated regularly though.

[Anonymous]

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@Esmg wrote:

This is quite frustrating, it's erratic and works ok sometimes and not others. I tried two fixes last night, the first was to update the software (took ages) which on its own didn't seem to help.

Elsewhere the guidance to get into the hidden menu to refresh apps doesn't work for me. I highlight settings, enter 001 and nothing happens. 

I then tried the fix immediately above here from Colin- both parts. That took a few mins to kick in but worked and let me load Netflix. Thanks Colin!

 I'm hoping it's not a temporary fix that needs to be repeated regularly though.

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Not my fix as it happens, it was Sam's but I'd recommend those two over any other "fix" on here all day long. It should be permanent (or at least until Sky or Netflix break it again 🙂 ).