Netflix often not working on SkyQ

[Anonymous]

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@Chodley wrote:

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@Manestream wrote:

I have noticed that now not only does it come up with the netflix word and loading circle when launching the app to get to the user log-on but once you click which user it goes to the netflix and loading circle again for a while (on the 2ndary box's now). Slowing down log-in as it used to come up netflix load - choose user then into the app, now theres an extra step.

Still having loading issues with teh main box (again), so its goign to be the case of wait till they fix the damn thing, logging out of netflix worked for a week before the issue came back again.

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When you say "logging out of netflix" worked, are you referring to the "manage access and devices" and forcing the sky box off from another browser/phone workaround?

And if so, did you try doing it again when it stopped working again?

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Yes, not logging out as I said but removing the box from the account is what I should have said.

[PastSellByDate]

After 3 weeks of bliss with a continual Netflix connection today  the connection ceased and the red revolving circle appeared again. Sky this is not good enough. Customers pay for Netflix and you should be sorting this out centrally not relying on Contributors to this site coming up with possible answers which we are having to try ourselves rather than Sky doing anything. The solutions  suggested work for some and not others either temporarily  or permanently,  at very least Sky should be offering refunds for the Netflix part of the contract. Is it only Customers on Sky Q packages that are affected. We have friends who paid for Netflix separately and they have not encountered any problems with their connection. 

[Laing1]

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@PastSellByDate wrote:

After 3 weeks of bliss with a continual Netflix connection today  the connection ceased and the red revolving circle appeared again. Sky this is not good enough. Customers pay for Netflix and you should be sorting this out centrally not relying on Contributors to this site coming up with possible answers which we are having to try ourselves rather than Sky doing anything. The solutions  suggested work for some and not others either temporarily  or permanently,  at very least Sky should be offering refunds for the Netflix part of the contract. Is it only Customers on Sky Q packages that are affected. We have friends who paid for Netflix separately and they have not encountered any problems with their connection. 

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@PastSellByDate If you read the 2nd post on page 1 of this thread that is marked as the answer Sky are actively working with Netflix to resolve this unfortunately due to the Christmas an New Year break nothing will have been done over this period 

[PastSellByDate]

In all due respect I think you are partially missing an important point here. The matter has been continuing for months now. Sky should not be charging customers until it is resolved for a service they can't deliver and they should be issuing  credit notes.

[Anonymous]

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@PastSellByDate wrote:

In all due respect I think you are partially missing an important point here. The matter has been continuing for months now. Sky should not be charging customers until it is resolved for a service they can't deliver and they should be issuing  credit notes.

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You would need to speak to Sky directly about that as we're all just customers here generally speaking.

The 'answer' on page 1 does work for the vast majority however and of course you  still have the option of using the app on other devices such as your smart TV or an Amazon Firestick.

[Chodley]

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@PastSellByDate wrote:

. Is it only Customers on Sky Q packages that are affected. We have friends who paid for Netflix separately and they have not encountered any problems with their connection. 

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Do you mean they are using Netflix on Q and it's fine or on other devices?

I pay Netflix direct (therefore pay more than you) and it's never had an issue on any device for me, including Q,

so ... maybe.

(by the way, it's "with" all due respect, not "in")

[Manestream]

yes. and no not bothered doing it again for the issue to come back again anyways after a couple days (upto a week) later. 

Its an issue with SkyQ and netflix. Just have to wait and hope it gets sorted out.

We got netflix for free when upgrading to skyQ 2yrs ago. We havve reset both the main skyQ box and modem several times (this works only for a couple of log-ins before it starts up again) we have tried the other fix by going onto a computer, finding teh right log-in info and logging into netflix (or sky) carnt remember which and then going to account and telling it to log netflix out of sky. This works for upto a week before teh issue comes up again and you also MUST log in all devices all over again (which includes BOTH the 2ndary box's upstairs) which so far have never had issue's. 

Thing is, as paying customers we should NOT be the ones trying to fix issue's like this in the first place.

[Laing1]

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@Chodley wrote:

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@PastSellByDate wrote:

. Is it only Customers on Sky Q packages that are affected. We have friends who paid for Netflix separately and they have not encountered any problems with their connection. 

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Do you mean they are using Netflix on Q and it's fine or on other devices?

I pay Netflix direct (therefore pay more than you) and it's never had an issue on any device for me, including Q,

so ... maybe.

(by the way, it's "with" all due respect, not "in")

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@Chodley I pay through Sky and don't have a problem with Netflix at all on any devoce including the Q boxes main and minis 

[Chodley]

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@Manestream wrote:

yes. and no not bothered doing it again for the issue to come back again anyways after a couple days (upto a week) later. 

Its an issue with SkyQ and netflix. Just have to wait and hope it gets sorted out.

We got netflix for free when upgrading to skyQ 2yrs ago. We havve reset both the main skyQ box and modem several times (this works only for a couple of log-ins before it starts up again) we have tried the other fix by going onto a computer, finding teh right log-in info and logging into netflix (or sky) carnt remember which and then going to account and telling it to log netflix out of sky. This works for upto a week before teh issue comes up again and you also MUST log in all devices all over again (which includes BOTH the 2ndary box's upstairs) which so far have never had issue's. 

Thing is, as paying customers we should NOT be the ones trying to fix issue's like this in the first place.

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Up to you but given it takes about 15 seconds using the phone app, I'm not sure the investment of time to get a 2-5 day fix is that bad. If it works consistently.

And if/when they fix it, great. Can carry on complaining too, nothing wrong with that.

[Manestream]

thing is, we should NOT have to be doing that. Not when your actually paying for the service.

I just say sod teh main SkyQ box and go upstairs, rest of family can watch sommat else or watch what ive watched upstairs (when netflix decides to work downstairs) at least im laid on bed, so if fall asleep i will be comfy LOL

But the main point is we should NOT be having to do any of this in the first place, it gets monotonous doing it every week (or every day). Its just easier to cancel try again cancel try again cancel try again load a diff app up, close it and try netflix again several times. sometimes it works sometimes it dont, just like teh other fix attempts.

[Studmuffin76]

Sky this is not good enough. Months later Netflix is still only intermittently working. Why are you still charging us for Netflix when you can't provide the service? 

[BaileyGB]

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@Studmuffin76 wrote:

Sky this is not good enough. Months later Netflix is still only intermittently working. Why are you still charging us for Netflix when you can't provide the service? 

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Have you tried @Sam9999's fix back on page 14. Has worked for a few people of the thread including myself.

[BazF]

This is happening to me almost daily. I find that it's when there's a software update to sky Q. 

ingo to settings, system info, software version, setup and start the download. After this installs Netflix works fine. 

Until the next day lol

[Ken66]

Which fix as a few are listed. Simple answer would number greatly appreciated 

[BaileyGB]

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@Ken66 wrote:

Which fix as a few are listed. Simple answer would number greatly appreciated 

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Please check out Sam9999's fix. It has worked for some including myself