Netflix often not working on SkyQ

[Kawasakivn900]

I am having this issue repeatedly. Sometimes unplugging the sky box and re connecting after a few mins help. But the issue comes back a few days later? 

[Ashmmore_Philip]

Sky..I am paying you for Netflix as part of a contract with you. If you cannot deliver, please re-imburse me for the part of the contract you are unable to deliver

[Chodley]

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@Kawasakivn900 wrote:

I am having this issue repeatedly. Sometimes unplugging the sky box and re connecting after a few mins help. But the issue comes back a few days later? 

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Tried the solution described on the previous page?

[Lottie-1602]

Netflix continually not working via Sky. 

Firstly it was the wheel of doom and it would only work if I turned everything off at the wall, until next time......

Now, it's saying our internet speed is 0 when it's in fact at 51! 

This has been going on for days, annoyingly! 

[BaileyGB]

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@Lottie-1602 wrote:

Netflix continually not working via Sky. 

Firstly it was the wheel of doom and it would only work if I turned everything off at the wall, until next time......

Now, it's saying our internet speed is 0 when it's in fact at 51! 

This has been going on for days, annoyingly! 

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I've just got the "internet speed" problem too. Saying my internet speed is too low when running at over 50mbps. It in both rooms too! Error code is tvq-pb-101

[Irfster]

Well, lo and behold, having had zero issues with Netflix on my Sky Q box for nearly 2 years, I've now suffered what seems to be the current issue. Netflix fails to connect to any content from the Sky Q box.

I've tested accessibility from other devices and they all work fine.

I've refreshed apps on sky box. I've logged the Sky box out from Netflixs' "Manage access and devices"

Tried logging back in on Sky box and it'll login provide the splash page with all the streaming content but when I try to view anyone (new or old) it goes through the checking service Box>internet>Netflix server>bandwidth (31Mbs)

Then "try watching" only for it to fail again.

Very frustrating and pretty disappointing that so many customers are going through this.

[Irfster]

Just to add to the above.

I've rebooted the Sky Q box to no avail and the error code is tvq-pb-101(1.9.0)

[Chodley]

That one (and the 0 test above) might be a netflix outage. Netflix don't have that error in their help system though 😡 (unlike 1.8 and 1.10.0) but this looks like it was published in the last few hours

https://amp.marca.com/en/lifestyle/tv-shows/2023/12/12/6577a5d4e2704e74328b45f8.html

[Sam9999]

@Irfster This issue with error 101 has just started happening in the last 1 hour and it is a Netflix error. I checked and Netflix is not working on any devices including your tablet, phone or laptop as you will get the same error.. Please check the downdetector website as it is mentioned there and Netflix are working on it as Im typing. It is not the same issue as this current discussion. 

[BaileyGB]

The outage from last night appears to be fixed.

[AndyDav58]

Thought you all might like to see SKYs response to me. To be clear I have no problem with Netflix on any other device and can cast to my TV by passing the Q box.

Thank you for your email about regarding your Netflix Account.

On having checked your Sky Account, you do not have an active Netflix Subscription with Sky.

I would request you to contact Netflix Customer Service Team inregards with issue with your Netflix Account.

[Chodley]

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@AndyDav58 wrote:

Thought you all might like to see SKYs response to me. To be clear I have no problem with Netflix on any other device and can cast to my TV by passing the Q box.

Thank you for your email about regarding your Netflix Account.

On having checked your Sky Account, you do not have an active Netflix Subscription with Sky.

I would request you to contact Netflix Customer Service Team inregards with issue with your Netflix Account.

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And is that true?

and you have the spinning buffer wheel stuck on startup do you?

I'd have thought they should still help even if you're using a non-Sky contract with netflix. Not that they can since they don't know what causes it, so the end result is the same.

If so, have you tried the solution we keep mentioning on the last couple of pages that has worked for others?

[Boredofthis]

My Netflix is definitely through Sky, since posting about the issue it's happened 4 times, I don't watch it, just refresh the apps again each time, but that means it won't work until the next evening.

When I have a few hours to spare I'll call Sky to sort it out, as if I can't watch the app through Sky, I may as well just have a subscription directly with Netflix.  Actually thinking I may cancel it in the New Year.

[Chodley]

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@Boredofthis wrote:

My Netflix is definitely through Sky, since posting about the issue it's happened 4 times, I don't watch it, just refresh the apps again each time, but that means it won't work until the next evening.

When I have a few hours to spare I'll call Sky to sort it out, as if I can't watch the app through Sky, I may as well just have a subscription directly with Netflix.  Actually thinking I may cancel it in the New Year.

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Except the direct one costs more and you don't need to contract through Sky to watch the Q app anyhow so the two things aren't inter-dependent.

[PastSellByDate]

I connected last night but when I switched on a short while ago the spinning circle reappeared and no connection to the Netflix app. I am sorry but there must be something radi cally wrong when this keeps happening. Some days it connects then others it does not. I have tried the signing on suggestions it worked last night but not today